3 Replies Latest reply on Aug 6, 2010 10:12 AM by exbrit

    McAffee stripping attachments in Outlook Express

    robmal

      Hello,

       

      I'm trying to figure out which option within McAffee allows me to remove email scanning alltogether, or to have it stop removing the attachments from incoming emails. I have tried to email myself some pictures from work, however they are not coming through with the email. There are also other instances where the same thing is happening. Any assistance would be appreciated.

       

      I am using Windows XP, SP3.

      And Outlook Express.

       

      Thanks!

        • 1. Re: McAffee stripping attachments in Outlook Express
          exbrit

          What version of McAfee protection is this, 2009 (square taskbar icon) or 2010 (shield-shaped icon)?

           

          First thing to do is to check Outlook Express settings themselves as it could be the culprit.

           

          OE/Tools/Options/Security - see the settings "Do not allow attachments to be saved or opened that could potentially be  a virus" and "Block images and other external content in HTML email' - you may have to uncheck those.

           

          Also the setting above those "Internet Zone" is less secure but may allow images to display.

           

          Click Apply and OK any changes and close/reopen OE to take effect.

           

           

          Message was edited by: Ex_Brit on 06/08/10 10:59:22 EDT AM
          • 2. Re: McAffee stripping attachments in Outlook Express
            robmal

            Whoops.I forgot to mention the version, my apologies.

             

            It is McAffee Antivirus Plus 2010.

             

            I am at work at the moment, so I cannot check the outlook express settings specifically, but I will when I get home.

             

            Thank you.

            • 3. Re: McAffee stripping attachments in Outlook Express
              exbrit

              Ok I moved this to VirusScan 14 - 2010 as a better spot for it.

               

              In addition to the above also check this, but note that turning off email protection can leave you vulnerable, but infections would stilll be caught if they activated, by the background real-time scanner.

               

              Double-click the taskbar icon to open SecurityCenter

               

              Click Virus and Spyware Protection

               

              Click Real-Time Scanning

               

              Uncheck 'Email Attachments'

               

              Click Apply.

               

              See if that makes a difference.  If not there's a chance that the attachments ARE infected or are written in a code that resembles malware.

               

              In which case see your Quarantine folder under 'Navigation' (top right) > Quarantined and Trusted Items

               

              If something is being wrongly identified as an infection read here:  https://community.mcafee.com/thread/2016