7 Replies Latest reply on Aug 6, 2010 10:05 AM by rackroyd

    McAfee Agent 4.5 install failing on HPUX machine

      Hi all, having an issue with an HP-UX machine failing the install of the 4.5 agent. It is a supported box, as it is PA-RISC proc, and HP-UX 11.11. It basically fails to load the software. It says it cannot find the files to load. Any suggestions? Also failing on an ESX 3.5 machine.

       

      Thanks in advance

        • 1. Re: McAfee Agent 4.5 install failing on HPUX machine
          jmcleish

          Moved to VirusScan Other for better attention.

           

          What version of agent 4.5 are you using?

           

          Jane

          • 2. Re: McAfee Agent 4.5 install failing on HPUX machine
            rackroyd

            Hi,

             

            Start by seeing if anything is being recorded in /opt/McAfee/cma/

            This is where HP-UX should be logging stuff

             

            Otherwise please share what's happening when you run ./install.sh

             

            Please elaborate on the comment on ESX 3.5, is this on the native ESX 3.5 server, or a virtual machine it's hosting ?

             

            @ Jane, not sure 'VirusScan other' is best, there's no ePO-managed AV for HP-UX

             

             

            Hth,

             

            Rob

            • 3. Re: McAfee Agent 4.5 install failing on HPUX machine

              To clarify on the HP-UX issue, the agent is the Version 4.5.0, Minor Version 1270. I will ask the admin to see if there is anything logged in the /opt folder you mentioned. Basically the issue as he explains it is the install wont occur because he says, "it will not even load the software.  It fails trying to find files it needs to load."

               

              On the ESX 3.5 issue, the agent wont load onto the physical ESX machine, not a VM running on the ESX platform.

               

               

              Message was edited by: gabriel.deeds on 8/6/10 9:15:59 AM CDT
              • 4. Re: McAfee Agent 4.5 install failing on HPUX machine
                rackroyd

                First thing to check in that case is that the install.sh was copied over as a binary file (not as text).

                This is because the agent installer is embedded at the end of the script as an encoded zip file.

                If it not copied as binary it can become corrupted which causes the installer to fail.

                 

                ftp in binary mode is your safest bet.

                 

                Rgds,

                 

                Rob

                • 5. Re: McAfee Agent 4.5 install failing on HPUX machine

                  Here is the output of this directory:

                   

                  DISPLAY now set to ncb1ldj6021:0

                  root@XXX01802:(root) =>cd /opt/

                  root@XXX01802:(opt) =>cd McAfee/

                  root@XXX01802:(McAfee) =>ll

                  total 0

                  drwxr-xr-x   3 root       sys             96 Jul 28 08:11 cma

                  root@XXX01802:(McAfee) =>cd cma

                  root@XXX01802:(cma) =>ll

                  total 0

                  drwxr-xr-x   2 root       sys             96 Jul 28 11:03 scratch

                  root@XXX01802:(cma) =>cd scratch

                  root@XXX01802:(scratch) =>ll

                  total 0

                  root@XXX01802:(scratch) =>

                   

                  Just a scratch directory.

                  • 6. Re: McAfee Agent 4.5 install failing on HPUX machine

                    Here is the listing when he tries to install:

                     

                    root@XXX01802:(HPUX MA4.5) =>./install.sh -i

                    ./install.sh

                    space required to copy archive is 37888 bytes

                    space available at ./mfea00000003797 is 351360 bytes

                    extracting archive to ./mfea00000003797... please wait

                    329+0 records in

                    329+0 records out

                    37540+1 records in

                    37540+1 records out

                    MiniUnz 1.01b, demo of zLib + Unz package written by Gilles Vollant

                    more info at http://www.winimage.com/zLibDll/unzip.html

                     

                    Cannot open ./mfea00000003797/package.zip or

                    ./mfea00000003797/package.zip.zip

                    cp: cannot access ./mfea00000003797/sitelist.xml: No such file or directory

                    cp: cannot access ./mfea00000003797/srpubkey.bin: No such file or directory

                    cp: cannot access ./mfea00000003797/reqseckey.bin: No such file or directory

                    Failed to copy key files to /opt/McAfee/cma/scratch/keydata, exiting

                    • 7. Re: McAfee Agent 4.5 install failing on HPUX machine
                      rackroyd

                      "Cannot open ./mfea00000003797/package.zip or ./mfea00000003797/package.zip.zip"

                       

                      Please see my earlier comment about copying install.sh as binary, this is a classic symptom of that issue.

                       

                      Hth

                       

                      Rob