Moved to VirusScan Other for better attention.
What version of agent 4.5 are you using?
Start by seeing if anything is being recorded in /opt/McAfee/cma/
This is where HP-UX should be logging stuff
Otherwise please share what's happening when you run ./install.sh
Please elaborate on the comment on ESX 3.5, is this on the native ESX 3.5 server, or a virtual machine it's hosting ?
@ Jane, not sure 'VirusScan other' is best, there's no ePO-managed AV for HP-UX
To clarify on the HP-UX issue, the agent is the Version 4.5.0, Minor Version 1270. I will ask the admin to see if there is anything logged in the /opt folder you mentioned. Basically the issue as he explains it is the install wont occur because he says, "it will not even load the software. It fails trying to find files it needs to load."
On the ESX 3.5 issue, the agent wont load onto the physical ESX machine, not a VM running on the ESX platform.
First thing to check in that case is that the install.sh was copied over as a binary file (not as text).
This is because the agent installer is embedded at the end of the script as an encoded zip file.
If it not copied as binary it can become corrupted which causes the installer to fail.
ftp in binary mode is your safest bet.
Here is the output of this directory:
DISPLAY now set to ncb1ldj6021:0
root@XXX01802:(root) =>cd /opt/
root@XXX01802:(opt) =>cd McAfee/
drwxr-xr-x 3 root sys 96 Jul 28 08:11 cma
root@XXX01802:(McAfee) =>cd cma
drwxr-xr-x 2 root sys 96 Jul 28 11:03 scratch
root@XXX01802:(cma) =>cd scratch
Just a scratch directory.
Here is the listing when he tries to install:
root@XXX01802:(HPUX MA4.5) =>./install.sh -i
space required to copy archive is 37888 bytes
space available at ./mfea00000003797 is 351360 bytes
extracting archive to ./mfea00000003797... please wait
329+0 records in
329+0 records out
37540+1 records in
37540+1 records out
MiniUnz 1.01b, demo of zLib + Unz package written by Gilles Vollant
more info at http://www.winimage.com/zLibDll/unzip.html
Cannot open ./mfea00000003797/package.zip or
cp: cannot access ./mfea00000003797/sitelist.xml: No such file or directory
cp: cannot access ./mfea00000003797/srpubkey.bin: No such file or directory
cp: cannot access ./mfea00000003797/reqseckey.bin: No such file or directory
Failed to copy key files to /opt/McAfee/cma/scratch/keydata, exiting
"Cannot open ./mfea00000003797/package.zip or ./mfea00000003797/package.zip.zip"
Please see my earlier comment about copying install.sh as binary, this is a classic symptom of that issue.