I posted this under Resource Usage a few minutes ago, but thought I'd open a new thread as the problem seems to be larger than just a inconvenience caused by TPS using more than its share of resources:
I noticed that my one laptop running TPS was getting really slow a couple of days ago - this morning notice that it was incredibly slow and running very warm (board temp is now 70 with no apps running - typically except with big powerpoints running its at 60). Rebooted and temp stayed at 70, one cpu is completely occupied (running at 90+ percent), and the only thing running is TPS. TPS console won't open and mcafee site advisor software (or whatever it is called) says that no virus protection is installed! I called McAfee and was told that this is a new problem that they should have fixed in one or two days. After a bit, I called a second time to learn if there was anyway to keep TPS from loading and with broken English was directed as to how to turn it off instead: net stop myagtsvc. This command was still churning away 30 minutes later (30 minutes to shut off a software program!) when I had to leave - so will check back at noon. So, I appear to have a virus protection system that isn't protecting me, eating up half of my system resources, and can't be turned off. This new strategy by McAfee is a puzzler.
So - 1. what exactly is the problem that McAfee's support technician said was at fault? 2. is the one to two day solution time estimate accurate? 3. if TPS is apparently autistic now, will it automatically fix itself in any case through some download from McAfee (which is what the technician said would happen)? 4. So until this fix is rolled out, is there actually anyway to really disable TPS in the meantime so my laptop won't fry itself and system response will go back to normal through freeing up 50% of my resources that TPS is now using for apparently no good purpose? 5. Why doesn't McAfee have some client notification service to keep users abreast of these sort of problems? 6. What options are available for contacting user support in a timely fashion - sitting on hold for 30+ minutes doesn't cut it (you'd think McAfee had been bought by my cable company)?