Moved to Malware Discussions > Home User Assistance...as I'm assuming you are a home user.
Can you please tell me what version of Internet Explorer you have installed? I know you use Firefox but it is important that your I.E. is up to date as McAfee uses it to display.
It appears from what I see in those pictures that you have either SecurityCenter 9 - 2009 or VirusScan Enterprise....can you recall the name?
Scan your machine for malware using the free version of this tool update it before running it and let it remove anything it finds. Reboot immediately if asked to.
In any case first try the consumer products removal tool here: http://service.mcafee.com/faqdocument.aspx?id=TS100507&lang=en_US&prior_tid=2&An swerID=16777217&turl==http%3A%2F%2Fkb.mcafee.com%2Finfocenter%2Findex%3Fpage%3Dc ontent%26id%3DTS100507%26actp%3Dsearch%26viewlocale%3Den_US
Then go to your online account and reinstall your products.
No good. the anti-malware program did remove 2 infections from the PC, and i rebooted it after it asked me to do it, but the program is still bugged.
Can't uninstall it cause the tutorial says i need to uninstall Mcafee it via the control panel to use the tool, but when i click on uninstall, the 3rd pic that I sent appears. Can't click on anything there, even if I know where are the buttons.
Thanks for the help, though =/ .
Edit: Internet explorer 8, and I can't remember, but I think it's Security Center 2009...
Message was edited by: ssx9 on 8/3/10 3:26:48 PM CDT
You don't need to uninstall via Control Panel in order to run MCPR. It will remove everything on it's own if necessary.
If that's IE8 final version and not beta then all is OK in that regard.
It's possible those infections corrupted McAfee so best to completely uninstall using MCPR and then reinstall from your online account.
Just one last thing before uninstalling it using the tool...
Is there a tutorial to reinstall using my online account? Just to be sure, in case i screw up and end without any anti-virus.
Thanks, again o/.
No it should be straightforward, just follow the prompts.