1 Reply Latest reply on Aug 3, 2010 12:36 AM by Attila Polinger

    Mcshield.exe has encountered a problem and needs to close.

      I need help! This message appear to me every minute.

       

      At Event Viewer i see 3 error messages:

       

      1.

      Exception in McShield.Exe!

      Exception details follow :

      VSCORE.14.1.0.524

      Exception Code : 0XC0000005

      Exception Address : 0X120F6C9E

      Exception Parameters : 2

      Param 1 = 00000000

      Param 2 = 0X000000F4

      More information :

      Exception in memory scanner thread.

       

      2.

      Faulting application Mcshield.exe, version 14.1.0.524, faulting module mcscan32.dll, version 5.400.0.1158, fault address 0x000f6c9e.

      For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

       

      3.

      The McShield service terminated unexpectedly.

      Please review event 5019 or 5051 for details. The McShield service will be restarted in 60 seconds;

        • 1. Re: Mcshield.exe has encountered a problem and needs to close.
          Attila Polinger

          Hi,

           

          try unchecking "Processes on enable" checkbox in On-Access Scanner general tab. The fault frequency and the exception location suggests that this might have got to do with the error.

          Wait until a new DAT is released and VirusScan has updated and try re-enabling the above checkbox to see if the DATs have got to do with the error. If not, some existing process could interfere with the memory scanning.

           

          Attila