3 Replies Latest reply on Aug 3, 2010 8:02 AM by SafeBoot

    HelpAssistant remote user exception on EEM

      I configured an exception for the HelpAssistant remote user so that it would not overwrite the users SSo deteails, but still did it.

       

      SbWinLogonOpts:

      - <SafeBoot>
      - <SetSbPwd>
      - <Exclusions>
      <User name="__vmware_user__" />
      <User name="__ASPNET__" />
      <User name="__HelpAssistant__" />
      </Exclusions>
      </SetSbPwd>
      </SafeBoot>

      My Director can not log in to his laptop since Friday and is very important that I get a fix for this.  He was having someone from the desltop remote in to his laptop and the HelpAssistant account was used and re-wrote the SSO details of the laptop and he was not able to log in once he rebooted.

      I need to know why the exception is not working, and how to fix it.