2 Replies Latest reply on Aug 3, 2010 7:38 PM by tmckinney

    On-Access VirusScan Alerts

    willsonlebig

      On-Access VirusScan Alerts screen displays  shows that a virus has been detected and removed

      But all times, the same alert appear with the same message.

      I think if the virus has been remove from my computer why the same alert can appear all times???

      Do you have an ideas about this issue ?

       

      Thank you in advance for your answer!

       

       

      I use Virus Scan Enterprise 8.7i Patch3 + Anti Spyware 8.7i

      Windows XP service Pack 3

        • 1. Re: On-Access VirusScan Alerts
          Attila Polinger

          Hi,

           

          some other host may keep trying to infect you: and your protection keeps disinfecting the file that the other host may have been copying there. Please see if you enabled Blocking and set an interval to block infecting hosts (OAS scanner module - Properties - General Settings - Blocking tab), if the folder where your protection indicates the infection is shared.

           

          Attila

          • 2. Re: On-Access VirusScan Alerts
            tmckinney

            Also, your machine may be infected not only from the outside, but the inside.  There are many types of malware, including viruses, worms and trojans, and many subtypes are password stealers, keystroke loggers and downloaders.  What you may have is an undetected downloader that is re-infecting your system, in which case you would have to assume that your machine is still infected.  Also consider that an infection may be spreading through a thumb drive or a file share.  (Thumb drives are a common infection vector, and is becoming more common).  While I'm not sure what your environment is, our business environment handles such "chronically" infected machines with an OS rebuild (don't use a settings wizard, migrate documents, and maybe favorites, manually).