1 Reply Latest reply on Jul 30, 2010 1:41 AM by Attila Polinger

    Update failed to version 20100623153708

      Anyone seeing this issue?? Update failed to version 20100623153708

       

      I was upgrading Agent to 4.5 using deployment Task. "Not deploying Agent".

      Task is defined to upgrade the Agent. and also upgrade/install the VSE 8.7 and upgrade the DAT.

       

      Thursday, July 29, 2010 4:40:56 PM
      Info
      Updater
      Extracting PkgCatalog.z.
      Thursday, July 29, 2010 4:40:56 PM
      Info
      Updater
      Loading update configuration from: PkgCatalog.xml
      Thursday, July 29, 2010 4:40:57 PM
      Info
      Updater
      Starting SuperDAT update.
      Thursday, July 29, 2010 4:40:58 PM
      Info
      Updater
      Update failed to version 20100623153708.
      Thursday, July 29, 2010 4:40:58 PM
      Info
      Updater
      Verifying extradat.mcs.
      Thursday, July 29, 2010 4:40:58 PM
      Info
      Updater
      Product(s) running the latest ExtraDAT.
      Thursday, July 29, 2010 4:41:01 PM
      Info
      Updater
      Update Finished

        • 1. Re: Update failed to version 20100623153708
          Attila Polinger

          Hi,

           

          I assume that the reason for the failure could be in superdat.log, which you can look for by default in %TEMP% folder.

           

          Actually, the excerpt looks like rather a form of an update task and not a deployment task, which - for me - you seem to have suggested in your description. Also, it looks like you download the superdat and the extra.dat in your master repository update task, and these are tried to get installed by the update task. You could check the settings in the Update Master Repository server task, and see if these are set to be downloaded.

          I would say, normally these are not needed, as there is a order of trying to install things in the update task, and DAT and engine might precede the superdat and extra dat update attempts. Once the normal DAT is installed, there could be no use trying to install superdat again. An extra dat is only needed for added protection for newly discovered threats between DATs until a new DAT incorporates the signatures. An extra.dat further has a lifetime of several days, afterwards it won't be taken into account by VirusScan.

           

          Attila