Which agent version are you using?
we have Agent 4.5.0 1499
and ePO 4.5.0 (Build: 937)
I hope you can help us
Okay, I think I may know what is going on here.
As a test, on one machine, can you completely remove the agent using the /forceuninstall switch, restart the machine, and then reinstall the agent by running the framepkg again - can the machine communicate now?
you were right: When the agent was completely uninstalled with "/forceuninstall" and installed again, the problem was solved. But I had to uninstall the agent with admin-rights, and our users are only standard users with no priviledges. Do you have a good idea how to process this in a network? Is it possible to solve my issue with ePO? Maybe it is sufficient to correct only a config-file?
Thanks in advance for your answer,
Okay... I suspect that what is happening here is a known issue that we curently have a defect for in engineering - please see KB 69393 for more details.
I would recommend opening a support case so that you can get the solution as soon as it is available.
I'm afraid that I don't have an alternative solution other than to reinstall the agent - sorry