7 Replies Latest reply on Mar 4, 2011 5:53 AM by JoeBidgood

    Install Mcafee Agent 4.5 by ePO 4.5

      Hello,

       

      Today, in my Enterprise, we installed Agent 4.0 in worksations, and ePO 4.5.

      Now, we want upgrade Agent 4.0 to 4.5. Manually I installed in one Worksations Agent 4.5 and appear an error (Mctray.exe) the is resolved with patch 3 of VirusScan 8.7.

      Actualy all workstations has patch 3 of VirusScan 8.7 installed by ePO 4.5, and now I want install Agent 4.5.

      How can I install Agent 4.5 in ePO 4.5? The steps are:

      1º Menu - Software - Extensions

      2º Select in the left column Mcafee Agent and Install Extensions

      3º Select file MA450P1Win.zip and OK

       

      After this steps, who happen is that the page just appear in blank with OK button in the end of window, and if you click in OK not appear version 4.5 of Agent, just appear 4.0 version of Agent (that is the current version installed in workstations).

       

      How can I solve this situation?

       

      Is necessary Remove Agent 4.0??

       

      Thanks