2 Replies Latest reply on Jul 30, 2010 9:02 AM by April Jacobs

    Problems with Total Protect 2010

      Hi there,

       

      i always get the info that the service is deactivated and that i shoud reactivate it.

      I already reinstalled the software but still the same problem.

       

      When i look at the info i´m told that the software was deactivated on 08.05.2010 so ... but on the account site the computer is still marked as "activ" ?!

      The licence show 3 licences used but only two pc marked as aktiv ?!  so when i try to reactive the software i get the info that all my licences are in use and

      that i shoud by another one .....

       

      first of all i didn´t deactive anything and second thing is .. how can 3 licences be used even when only two PCs are marked as active including the one that shows that

      problem with being deactivated  ... ?

       

      Thx in advance