1 2 Previous Next 19 Replies Latest reply on Aug 8, 2010 2:43 AM by mkr09

    Safeboot HTTP Server service keeps stopping


      Hi all,

      We have just upgraded from safeboot (5400) to (5400). Everything seems to working okay but i have just noticed that Safeboot HTTP Server service keeps stopping whenever the helpdesk guys try to login ( I have configured the service to restart automatically upon failure)


      The entry on eventvwr is:

      Source: Service Control Manager

      EventId: 7031

      Desc: Event Type:
      The SafeBoot HTTP Server service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 60000 milliseconds: Restart the service.


      I have enabled loggin on Sbhttp.ini but it does not sound much helpful really


      =============== McAfee Endpoint Encryption HTTP server ==============
      Name          : SafeBoot webRecovery
      Version       : 5.2.5
      Port          : 443
      Certificate   :
      Database      : SafeBoot Administration Database

      All is well - SEC_E_OK
      Connection from "IP XXX.XXX.XXX.XXX"
      Connection closed
      >>>>>>>> request (CID=00a2e4cc, Time=Monday, July 19, 2010 1:01:20 PM)
      GET /SbHelpDesk/ HTTP/1.1
      Accept: */*
      Accept-Language: en-gb
      User-Agent: Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; Trident/4.0; .NET CLR 1.1.4322; .NET CLR 2.0.50727; .NET CLR 3.0.04506.648; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729)
      Accept-Encoding: gzip, deflate
      Host: sbnt-infra7
      Connection: Keep-Alive
      X-NovINet: v1.2


      Do you guys have any recommendation and/or suggestions???

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