2 Replies Latest reply on Jul 19, 2010 10:03 AM by rackroyd

    Wake up agent is not happening

      We are unable to give Agent Wake up call to our Clients.

      we have newly installed ePO 4.5 till sat we were able to give Agent wake up call, but from today morning i m unable to give Agent wake up call.

      My all McAfee Services are running online and fine.

       

      Pl suggest

        • 1. Re: Wake up agent is not happening
          tonyb99

          Can you pick one and wake it up and then post the agent log from the client and  the EpoApSvr.log and server logs from epo for the time period when you do the wakeup.

           

          thanks

          • 2. Re: Wake up agent is not happening
            rackroyd

            Firstly, check the agent policy setting in the 'Logging' section: 'Enable remote access to log'

            Has this option been ticked ?

             

            Has the agent wake-up tcp/ip port changed ?

            Has the same port been hijacked by another application ?

             

            I'd take a look at the orion log at the same point in time as a failed wake-up call too.

            There might be something worth seeing in that log too.

             

            Rgds,

             

            Rob.