3 Replies Latest reply on Jul 20, 2010 3:28 AM by Brooke

    Agent communication failure

    Brooke

      I have recently upgraded to EPO 4.5 and Agent 4.5. Most of the clients upgraded the Agent except for three. I have tried to force the Agent to install manually and also from EPO, both of which complete. The problem is that the agent is not showing in the system tray and there is no communocation with the EPO.

       

      After going through some of the discussions I have gone through a different solutions including reinstalling the Framepkg.exe and Framework.z files. When I tried to manually install the agent and include the SiteList.xml file from the EPO (FrmInst.exe /SITEINFO=C:\SiteList.xml) i receive an error that the specified sitelist is invalid.

       

      I have attached the agent_systemname_error.log file.

       

      Thanks in advance...

       

       

      Graham