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8669 Views 14 Replies Latest reply: Jul 14, 2010 1:10 AM by zeus2 RSS 1 2 Previous Next
mchiwbbr Newcomer 7 posts since
May 19, 2010
Currently Being Moderated

Jul 13, 2010 2:07 PM

DAT files not updating!!!

My DAT files have not updated since Saturday. My current DAT file is 6039 when it should be 6042 by now. anyone else having this problem? Any suggestions?

 

***In MVT it tells my my DAT files are out-of-date but when it "fixes them" the DAT file is still out-of-date***

  • GeorgeMDiL Newcomer 10 posts since
    Jul 9, 2010
    Currently Being Moderated
    1. Jul 13, 2010 2:29 PM (in response to mchiwbbr)
    Re: DAT files not updating!!!

    Try rebooting after MVT says it updated -- worked for me.

  • zeus2 Newcomer 2 posts since
    Jul 13, 2010
    Currently Being Moderated
    2. Jul 13, 2010 4:32 PM (in response to GeorgeMDiL)
    Re: DAT files not updating!!!

    I'm having the same problem, my current dat is stuck at 6032 and MVT says it should be 6042, MVT then does the repair but after a few seconds the problem reappears and when I check the DAT it still says 6032 instead of 6042.Tried rebooting after running MVT again but its still the same. Is there some kind of server problem goin on on Mcafee's side cause I don't want to mess up mcafee by trying all kinda fixes only to realize it was a server problem from mcafee (its happened before if I'm not mistaken).Any solutions anyone?

  • snowman17 Newcomer 25 posts since
    Jan 8, 2010
    Currently Being Moderated
    4. Jul 13, 2010 4:52 PM (in response to zeus2)
    Re: DAT files not updating!!!

    about 3 hours ago I was on a chat room sesssion with a McAfeee tech support person.

    I also still had DAT file 6040 when MVT indicated that it should be 6042.

    After about 30 minutes of doing stuff to my computer including applying a patch and resetting my internet explorer the update still was not working.

    At this point the tech determined "this is a server problem"

    When I asked when I could expect a new DAT file to download and install I was told "it(the dat file) will get updated when the server is fine"

    When I asked for a time frame I was told to try updating again in 6 hours.  That was about 3 hours ago.  But whenever something like this has happened on their end, and it has happened before they seem to always say wait 6 hours.

  • snowman17 Newcomer 25 posts since
    Jan 8, 2010
    Currently Being Moderated
    5. Jul 13, 2010 4:55 PM (in response to snowman17)
    Re: DAT files not updating!!!

    I think that uninstalling and reinstalling McAfee is an extreme step.  Especially if it is server problem on their end.

    Uninstalling and reinstalling not only takes time but it sometimes creates more problems that it solves.

    But it is one way to get around the server problem and get the latest DAT file.  but until they fix the server problem you are once again stuck.

  • newjack Veteran 1,172 posts since
    Dec 5, 2009
    Currently Being Moderated
    7. Jul 13, 2010 5:10 PM (in response to mchiwbbr)
    Re: DAT files not updating!!!

    So what dat are we supposed to be at??? 6042?After months of non stop mistakes,bad servers,bad updates,ect,did anyone say when the product and servers will be finally functioning properly.

  • Ex_Brit Volunteer Moderator 59,609 posts since
    May 6, 2004
    Currently Being Moderated
    9. Jul 13, 2010 6:17 PM (in response to mchiwbbr)
    Re: DAT files not updating!!!

    Mine only just updated to 6040 a few seconds ago and if I manually check there are no updates available on the server, so I suggest that you are OK and worrying needlessly.


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