A friend asked me to take a look at her XP Pro SP2 computer after problems following an attempt to install IE8.
I found the IE installation appeared incomplete and also that Mcafee Total Protection wouldn't run. There also various other little niggles and junk as you would expect.
I have done some maintenance work on the PC including:
Run malwarebytes, removed all found problems
Re-installed IE7 and reset Settings, Now working well
Uninstalled Mcafee (although i think i ran the MPCR tool rather than using Add/Remove Programs)
Ran CCleaner and cleaned both Windows and Registry
Removed unnecessary background apps
Installed XP SP3
Installed all Important Updates from WindowsUpdate (Kept doing this until there were no more available)
I then tried to re-install Total Protection using the DMSetup.exe file supplied via my friend's Mcafee Account (Which incidentally says 2 or 3 licenses are used, one of which is the PC i'm working on)
After waiting 30 mins for the 118MB to download the installation began but soon stopped with "mfehidin.exe has encountered a problem and needs to close...."
I then ran the MPCR tool again, this also gave the same error but appeared to continue when i closed the error prompt. I rebooted and ran MPCR again in safe mode, didn't get the error. I rebooted and ran MPCR again with no error so thought perhaps i was now sorted. I then ran the Pre-install tool which finished without error.
So i started DMSetup.exe again, (Why oh Why don't Mcafee make a full download link available so you can simply download it once, not everyone has high speed access!), half an hour later and the same error occurred again.
Can any one shed any light on this issue. Could it be due to not uninstalling via Add/Remove programs in the 1st place? Or the fact the PC is now running XP SP3?
Oh, i have also run the Mcafee Vitual Technician which didn't find any problems. I have attached a screenshot of the error.
mcafee failure.JPG 99.2 K