Hi Steve ,
Please provide me the following information so that we could get this foxed for you.
What is the operating system of the computer ?
Do we have any third party security software in the computer (or in the past)
Did the computer have any malware infection in the past.
McAfee Online Community Moderator
Windows Vista Home, I had an earlier version of McAfee on and upgraded to this one. No malware in past.
Since you had the previous version of McAfee programs installed in the computer . please run the mcafee removal tool from this link : here (this will remove all mcafee products from the computer ) and restart the computer
Reinstall your programs from your account page here: http://us.mcafee.com/root/login.asp
Please let me know if you face any more issues after reinstalling
McAfee Online Community Moderartor