Is there a problem with the Service Portal?
Created 3 SRs over the past week, and all 3 have disappeared..i.e. not listed under my "open service requests".
Plus I'm waiting for a reply on an SR for a week now..
I created a SR yesterday and today and they're still there.
If you know the number of the SR, contact McAfee support and ask about the cases. They may have been marked as "abandoned" or similar.