5 Replies Latest reply on Jan 5, 2011 3:59 AM by Iamheisuareme

    Mcafee installs faulty

      My subscription was about to expire.

      I bought a new subscription.

      I downloaded and installed the newest download of Mcaffee.

      Now everything went wrong. It crashes if I try to update. It scans my computer and tells me nothing is wrong. This has been uninstalled completely and downloaded fresh from the website a number of times.

       

      McAfee Virtual Technician informs me:

       

      MVT Information
      MVT Version:5.5.2.0
      System Information
      Operating System:Microsoft Windows XP Media Center Edition Professional (Build 2600)
      Service Pack:Service Pack 3.0
      Language:0409
      Internet Explorer Version:8.0
      Internet Explorer Language:en-us
      System Drive Type:NTFS
      Physical Memory Available:40312
      Physical Memory Total:515372
      Virtual Memory Available:2056504
      Virtual Memory Total:2097024
      System Architecture:x86 Family 15 Model 4 Stepping 1 Intel(R) Pentium(R) 4 CPU 3.06GHz
      Date Time:07/05/2010 17:06:38
      Time Zone:GMT -08:00
      Product Details
      Product Name:VirusScan
      Product Version:14.5.113
      Language:
      Partner:McAfee
      Health Check Details
      RegistryOK
      File1 file(s) incorrect
      Expected File not Present
      File: C:\Program Files\Common Files\McAfee\VSCore\VSCVer.dll
      ProcessOK
      Service1 service(s) incorrect
      Expected Service not Present
      Expected : installed
      Existing : not installed
      Service: mcnaiann
      COMOK
      DAT and EngineOK
      PatchesOK
      Top IssuesOK
      SYSTEMOK

      Product Name:QuickClean and Shredder
      Product Version:10.5.108
      Language:en-us
      Partner:McAfee
      Health Check Details
      RegistryOK
      FileOK
      ProcessOK
      ServiceOK
      COMOK
      Top IssuesOK
      SYSTEMOK

      Product Name:SecurityCenter
      Product Version:10.5.178
      Language:en-us
      Partner:McAfee
      Health Check Details
      RegistryOK
      File31 file(s) incorrect
      Expected File not Present
      File: c:\program files\mcafee\msc\McIPTShm.dll
      Expected File not Present
      File: C:\Program Files\Common Files\McAfee\mcsvchost\McSHIns.dll
      Expected File not Present
      File: C:\Program Files\Common Files\McAfee\mcsvchost\McSvHVer.dll
      Expected File not Present
      File: C:\Program Files\Common Files\McAfee\MSC\mcbrwsr2.dll
      Expected File not Present
      File: C:\Program Files\Common Files\McAfee\MSC\mcscrhlp.dll
      Expected File not Present
      File: C:\Program Files\Common Files\McAfee\MSC\mcutil.dll
      Expected File not Present
      File: C:\Program Files\Common Files\McAfee\MSC\misplf.dll
      Expected File not Present
      File: C:\Program Files\McAfee.com\Agent\mcagntps.dll
      Expected File not Present
      File: C:\Program Files\McAfee.com\Agent\mcupdate.exe
      Expected File not Present
      File: c:\program files\mcafee\msc\McDBMgr.dll
      Expected File not Present
      File: c:\program files\mcafee\msc\McGsShm.dll
      Expected File not Present
      File: c:\program files\mcafee\msc\mcinfo.exe
      Expected File not Present
      File: c:\program files\mcafee\msc\McLogShm.dll
      Expected File not Present
      File: c:\program files\mcafee\msc\mclwapi.dll
      Expected File not Present
      File: c:\program files\mcafee\msc\mcmispps.dll
      Expected File not Present
      File: c:\program files\mcafee\msc\mcmscins.dll
      Expected File not Present
      File: c:\program files\mcafee\msc\McMscShm.dll
      Expected File not Present
      File: c:\program files\mcafee\msc\mcmscver.dll
      Expected File not Present
      File: c:\program files\mcafee\msc\McPrsShm.dll
      Expected File not Present
      File: c:\program files\mcafee\msc\mcprlalt.dll
      Expected File not Present
      File: c:\program files\mcafee\msc\mcsvrcnt.exe
      Expected File not Present
      File: c:\program files\mcafee\msc\mcsync.exe
      Expected File not Present
      File: c:\program files\mcafee\msc\mcuicfg.dll
      Expected File not Present
      File: c:\program files\mcafee\msc\mcuihost.exe
      Expected File not Present
      File: c:\program files\mcafee\msc\mcuninst.exe
      Expected File not Present
      File: c:\program files\mcafee\msc\mcupdmgr.exe
      Expected File not Present
      File: c:\program files\mcafee\msc\McUpdShm.dll
      Expected File not Present
      File: c:\program files\mcafee\msc\mispreg.exe
      Expected File not Present
      File: c:\program files\mcafee\msc\mscjsres.dll
      Expected File not Present
      File: c:\program files\mcafee\msc\mcprlres.dll
      Expected File not Present
      File: c:\program files\mcafee\msc\mscinres.dll
      ProcessOK
      ServiceOK
      COM23 component(s) incorrect
      Expected COM Component File Missing
      Component Name: CoMcIPTMgr Class {9BB86057-19A1-49BB-A522-D4CE0AF55767} c:\program files\mcafee\msc\mciptshm.dll
      Expected COM Component File Missing
      Component Name: PSFactoryBuffer {002C9B00-F6E0-4E14-B96C-96E1A547F58B} c:\program files\mcafee\msc\mcuicfg.dll
      Expected COM Component File Missing
      Component Name: CoMcAboutInfoCShim Class {071345B6-580F-47e5-A454-A76E9817CD8D} c:\program files\mcafee\msc\mcmscshm.dll
      Expected COM Component File Missing
      Component Name: CMcSvcHostVer Class {112F60D8-C573-4bf2-8C70-C791B0C7DF62} c:\program files\common files\mcafee\mcsvchost\mcsvhver.dll
      Expected COM Component File Missing
      Component Name: PSFactoryBuffer {2C026D52-3200-44EF-A616-C6437A53AE45} c:\program files\mcafee\msc\mcgsshm.dll
      Expected COM Component File Missing
      Component Name: McHistoryAndLogs Class {2C5EBA2C-B54C-44B8-957D-BA18846BB39E} c:\program files\mcafee\msc\mclogshm.dll
      Expected COM Component File Missing
      Component Name: PSFactoryBuffer {32686C65-B40D-4899-B309-D93839D506FD} c:\program files\mcafee.com\agent\mcagntps.dll
      Expected COM Component File Missing
      Component Name: CCoMcApplicationInfo Class {39BE9FE5-916F-4F01-86D8-46D1B843C8DD} c:\program files\mcafee\msc\mcmscver.dll
      Expected COM Component File Missing
      Component Name: McUpdateSettings Class {3ED11E13-AB3A-49A1-B29E-B33853F6CB4A} c:\program files\mcafee\msc\mcupdshm.dll
      Expected COM Component File Missing
      Component Name: IMcUIConfigMgr Class {4928379D-88CC-45DD-BEDC-FB5B51A4C8C3} c:\program files\mcafee\msc\mcuicfg.dll
      Expected COM Component File Missing
      Component Name: PSFactoryBuffer {4D13AE0B-CCCE-49AC-BB17-7BC48DDD7AA8} c:\program files\mcafee\msc\mcdbmgr.dll
      Expected COM Component File Missing
      Component Name: McEventDatabaseManager Class {4D8E7AFE-514C-40eb-BBCB-ED0806F2E47E} c:\program files\mcafee\msc\mcdbmgr.dll
      Expected COM Component File Missing
      Component Name: CoMcServerContent Class {524FFCA8-CE5C-4D65-A78F-716D1A403B1E} c:\program files\mcafee\msc\mcsvrcnt.exe
      Expected COM Component File Missing
      Component Name: McAfee Script Helper Control {6A5A9B2E-3BD7-4c70-83F2-E664A86568F4} c:\program files\common files\mcafee\msc\mcscrhlp.dll
      Expected COM Component File Missing
      Component Name: CoMcUpdateMgr Class {7323885B-407F-4839-9695-96F545FF6286} c:\program files\mcafee\msc\mcupdmgr.exe
      Expected COM Component File Missing
      Component Name: CoMcCategories Class {7B3BE4B3-1ACA-40A1-B056-E01874B94975} c:\program files\mcafee\msc\mcmscshm.dll
      Expected COM Component File Missing
      Component Name: PSFactoryBuffer {80AD3138-435C-499B-A71F-7F129960E6F7} c:\program files\mcafee\msc\mcprsshm.dll
      Expected COM Component File Missing
      Component Name: McAfee Script Helper Control {9F290F51-FF82-4bf4-80CE-20D4272890C7} c:\program files\common files\mcafee\msc\mcscrhlp.dll
      Expected COM Component File Missing
      Component Name: McPersonalization Class {A557A096-4DA4-4E32-B863-BAFD39EEB367} c:\program files\mcafee\msc\mcprsshm.dll
      Expected COM Component File Missing
      Component Name: CompReg Class {AD2F108D-D000-4284-B540-16140DB881FC} c:\program files\mcafee\msc\mcuicfg.dll
      Expected COM Component File Missing
      Component Name: CoMcMscCShim Class {AD6E7ABF-E06F-4ff6-B734-D04F22DAE042} c:\program files\mcafee\msc\mcmscshm.dll
      Expected COM Component File Missing
      Component Name: CoMcInfoviz Class {B7D66A11-7233-4e29-A3B7-9D359344ED5B} c:\program files\mcafee\msc\mcmscshm.dll
      Expected COM Component File Missing
      Component Name: McGensettings Class {BF1A6196-0201-41FF-9024-EBDCA65A2D85} c:\program files\mcafee\msc\mcgsshm.dll
      Top IssuesOK
      SYSTEMOK

      Product Name:Personal Firewall
      Product Version:11.5.131
      Language:en-us
      Partner:McAfee
      Health Check Details
      RegistryOK
      File23 file(s) incorrect
      Expected File not Present
      File: c:\program files\mcafee\mpf\FWJsRes.dll
      Expected File not Present
      File: c:\program files\mcafee\mpf\McMPFPPv.dll
      Expected File not Present
      File: c:\program files\mcafee\mpf\MpfAlert.exe
      Expected File not Present
      File: c:\program files\mcafee\mpf\MpfAltPS.dll
      Expected File not Present
      File: c:\program files\mcafee\mpf\MpfApi.dll
      Expected File not Present
      File: c:\program files\mcafee\mpf\MpfApiPS.dll
      Expected File not Present
      File: c:\program files\mcafee\mpf\mpfcor.inf
      Expected File not Present
      File: c:\program files\mcafee\mpf\mpfdata.inf
      Expected File not Present
      File: c:\program files\mcafee\mpf\MpfEvt.dll
      Expected File not Present
      File: c:\program files\mcafee\mpf\mpfinst.dll
      Expected File not Present
      File: c:\program files\mcafee\mpf\mpfLD.inf
      Expected File not Present
      File: c:\program files\mcafee\mpf\mpfLI.inf
      Expected File not Present
      File: c:\program files\mcafee\mpf\MPFOEM.dll
      Expected File not Present
      File: c:\program files\mcafee\mpf\MpfPP.dll
      Expected File not Present
      File: c:\program files\mcafee\mpf\MpfShm.dll
      Expected File not Present
      File: c:\program files\mcafee\mpf\MpfSvc.dll
      Expected File not Present
      File: c:\program files\mcafee\mpf\MpfSvcPS.dll
      Expected File not Present
      File: c:\program files\mcafee\mpf\substLI.inf
      Expected File not Present
      File: c:\program files\mcafee\mpf\1033\instLD.inf
      Expected File not Present
      File: c:\program files\mcafee\mpf\L10N.dll
      Expected File not Present
      File: c:\program files\mcafee\mpf\1033\mpfHelp.inf
      Expected File not Present
      File: c:\program files\mcafee\mpf\1033\subst.inf
      Expected File not Present
      File: c:\program files\mcafee\mpf\twerp.dll
      ProcessOK
      Service1 service(s) incorrect
      Expected Service State Incorrect
      Expected : running
      Existing : stopped
      Service: McMPFSvc "C:\Program Files\Common Files\Mcafee\McSvcHost\McSvHost.exe" /McCoreSvc
      COM10 component(s) incorrect
      Expected COM Component File Missing
      Component Name: MPF API Class {01A3B960-21A7-4231-909E-7597D17EF4A5} c:\program files\mcafee\mpf\mpfapi.dll
      Expected COM Component File Missing
      Component Name: MPF Application Info Class {447CAE10-7647-45f9-9AD8-68243ED5A2DA} c:\program files\mcafee\mpf\mpfpp.dll
      Expected COM Component File Missing
      Component Name: MPF Log Action Class {820B1F90-F6DF-4f3a-9658-2A2E12F7B57C} c:\program files\mcafee\mpf\mpfpp.dll
      Expected COM Component File Missing
      Component Name: MPF Event Handler Class {90DBDD22-4A4A-4b23-8BBC-969C9869E1D6} c:\program files\mcafee\mpf\mpfevt.dll
      Expected COM Component File Missing
      Component Name: MPF Recent Event Action Class {BD7EC3D0-8A8F-4ab8-9070-07997206D505} c:\program files\mcafee\mpf\mpfpp.dll
      Expected COM Component File Missing
      Component Name: MPF Alert class {C13F71BC-CC67-40A4-BEF2-1CBF44BD2A6D} c:\program files\mcafee\mpf\mpfalert.exe
      Expected COM Component File Missing
      Component Name: MPF OEM API Class {F8FDC79F-E062-48b0-946D-45DE13685593} c:\program files\mcafee\mpf\mpfoem.dll
      Expected COM Component File Missing
      Component Name: MPF Shim Layer Settings Class {C74C7A1D-476C-482A-B9D9-D76B50AFFFD4} c:\program files\mcafee\mpf\mpfshm.dll
      Expected COM Component File Missing
      Component Name: MPF Shim Layer Traffic Monitor Class {5B2BB965-9043-498C-B60E-C0379DC0BBD4} c:\program files\mcafee\mpf\mpfshm.dll
      Expected COM Component File Missing
      Component Name: MPF Service SubSystem Class {4E112792-FF8F-4f97-818B-2D7B9492F897} c:\program files\mcafee\mpf\mpfsvc.dll
      Top IssuesOK
      SYSTEMOK

      Product Name:Parental Controls
      Product Version:12.5.111
      Language:en-us
      Partner:McAfee
      Health Check Details
      RegistryOK
      File16 file(s) incorrect
      Expected File not Present
      File: c:\program files\mcafee\mps\checkMPS.dll
      Expected File not Present
      File: c:\program files\mcafee\mps\mps.dll
      Expected File not Present
      File: c:\program files\mcafee\mps\mpscfg.dll
      Expected File not Present
      File: c:\program files\mcafee\mps\mpsevh.dll
      Expected File not Present
      File: c:\program files\mcafee\mps\mpsjsres.dll
      Expected File not Present
      File: c:\program files\mcafee\mps\mpsmisp.dll
      Expected File not Present
      File: c:\program files\mcafee\mps\mpsmspap.dll
      Expected File not Present
      File: c:\program files\mcafee\mps\mpsshim.dll
      Expected File not Present
      File: c:\program files\mcafee\mps\mpsui.dll
      Expected File not Present
      File: c:\program files\mcafee\mps\mpsver.dll
      Expected File not Present
      File: c:\program files\mcafee\mps\sa_cache_sqlite.dll
      Expected File not Present
      File: c:\program files\mcafee\mps\sa_http_win32.dll
      Expected File not Present
      File: c:\program files\mcafee\mps\sa_store_sqlite.dll
      Expected File not Present
      File: c:\program files\mcafee\mps\sacore.dll
      Expected File not Present
      File: c:\program files\mcafee\mps\sqlite3.dll
      Expected File not Present
      File: c:\program files\mcafee\mps\mpsres2.dll
      ProcessOK
      ServiceOK
      COM15 component(s) incorrect
      Expected COM Component File Missing
      Component Name: mps.MpsPlugin {08533142-6DAA-40C0-829F-098475E66646} c:\program files\mcafee\mps\mps.dll
      Expected COM Component File Missing
      Component Name: MpsEventHandler.UserEvents {09DBB645-8A30-4141-9ABE-826C1BBDFB10} c:\program files\mcafee\mps\mpsevh.dll
      Expected COM Component File Missing
      Component Name: mpsver.MpsVersion {12A5109E-F9A9-4A44-B849-2B6B245FC5EB} c:\program files\mcafee\mps\mpsver.dll
      Expected COM Component File Missing
      Component Name: MpsEventHandler.PSSignOutEventHandler {14D12A5C-50FF-4fd3-9A4F-EF782812189F} c:\program files\mcafee\mps\mpsevh.dll
      Expected COM Component File Missing
      Component Name: MpsEventHandler.SubscriptionEventHand {49E62177-F1B8-4af7-AF05-1D8731E09A08} c:\program files\mcafee\mps\mpsevh.dll
      Expected COM Component File Missing
      Component Name: MpsEventHandler.PSSignInEventHandler {5C90092E-A90F-40F3-8155-49F087A3B752} c:\program files\mcafee\mps\mpsevh.dll
      Expected COM Component File Missing
      Component Name: mpscfg.McPrivacyServiceConfig {7EB483B0-414C-4B45-A46C-CF4620531F8F} c:\program files\mcafee\mps\mpscfg.dll
      Expected COM Component File Missing
      Component Name: MpsMspApp.MpsAppImpl {83748E14-8F60-4AB3-8A81-7CECBE2B1CBE} c:\program files\mcafee\mps\mpsmspap.dll
      Expected COM Component File Missing
      Component Name: MpsEventHandler.PSUrlVisitedEventHand {8C87D859-EFDC-40ae-9160-6918F459196C} c:\program files\mcafee\mps\mpsevh.dll
      Expected COM Component File Missing
      Component Name: MpsEventHandler.PSAccessDeniedEventHa {9395130C-49E0-462d-BC45-C1DBAC6B13A8} c:\program files\mcafee\mps\mpsevh.dll
      Expected COM Component File Missing
      Component Name: MpsMISP.MpsConfig {94807D76-62F1-4C85-B794-D0B29E29DAAE} c:\program files\mcafee\mps\mpsmisp.dll
      Expected COM Component File Missing
      Component Name: MpsMISP.MpsLogger {99E69691-3266-4EA2-97FF-DFC40CF90DDC} c:\program files\mcafee\mps\mpsmisp.dll
      Expected COM Component File Missing
      Component Name: MpsEventHandler.PSSignInRequiredEvent {9D3F632F-8427-4744-887B-6BD313EE61A6} c:\program files\mcafee\mps\mpsevh.dll
      Expected COM Component File Missing
      Component Name: MpsMISP.UserHelper {BD28FB5B-B2D0-4BA8-9755-618B29A95785} c:\program files\mcafee\mps\mpsmisp.dll
      Expected COM Component File Missing
      Component Name: MpsShim.McParentalControls {DE20B4BE-BD58-4304-BA1B-C9050CDF4B0C} c:\program files\mcafee\mps\mpsshim.dll
      Top IssuesOK
      SYSTEMOK

      Product Name:AntiSpam
      Product Version:11.5.131
      Language:en-us
      Partner:McAfee
      Health Check Details
      RegistryOK
      File37 file(s) incorrect
      Expected File not Present
      File: c:\program files\mcafee\msk\mskoladd.dll
      Expected File not Present
      File: c:\program files\mcafee\msk\MskSet.dll
      Expected File not Present
      File: c:\program files\mcafee\msk\Mskeuplg.dll
      Expected File not Present
      File: c:\program files\mcafee\msk\masecore.dll
      Expected File not Present
      File: c:\program files\mcafee\msk\mcabimp.dll
      Expected File not Present
      File: c:\program files\mcafee\msk\mskapbho.dll
      Expected File not Present
      File: c:\program files\mcafee\msk\mskengn.dll
      Expected File not Present
      File: c:\program files\mcafee\msk\mskmisp.dll
      Expected File not Present
      File: c:\program files\mcafee\msk\mskoeplg.dll
      Expected File not Present
      File: c:\program files\mcafee\msk\mskolplg.dll
      Expected File not Present
      File: c:\program files\mcafee\msk\mskpxplg.dll
      Expected File not Present
      File: c:\program files\mcafee\msk\msktb.dll
      Expected File not Present
      File: c:\program files\mcafee\msk\mskupd.dll
      Expected File not Present
      File: c:\program files\mcafee\msk\mskwm.dll
      Expected File not Present
      File: c:\program files\mcafee\msk\mskxaif.dll
      Expected File not Present
      File: c:\program files\mcafee\msk\rptspam.dll
      Expected File not Present
      File: c:\program files\mcafee\msk\tbirdins.dll
      Expected File not Present
      File: c:\program files\mcafee\msk\mskcshim.dll
      Expected File not Present
      File: c:\program files\mcafee\msk\mskjsres.dll
      Expected File not Present
      File: c:\program files\mcafee\msk\mskppv.dll
      Expected File not Present
      File: c:\program files\mcafee\msk\mskxagnt.exe
      Expected File not Present
      File: c:\program files\mcafee\msk\msksrvr.dll
      Expected File not Present
      File: c:\program files\mcafee\msk\mskres.dll
      Expected File not Present
      File: c:\program files\mcafee\msk\mskcore32.inf
      Expected File not Present
      File: c:\program files\mcafee\msk\IMskTB.xpt
      Expected File not Present
      File: c:\program files\mcafee\msk\antphish.inf
      Expected File not Present
      File: c:\program files\mcafee\msk\mskLI.inf
      Expected File not Present
      File: c:\program files\mcafee\msk\mskcmcnt.inf
      Expected File not Present
      File: c:\program files\mcafee\msk\mskmisp.inf
      Expected File not Present
      File: c:\program files\mcafee\msk\mskplg32.inf
      Expected File not Present
      File: c:\program files\mcafee\msk\msksrv.inf
      Expected File not Present
      File: c:\program files\mcafee\msk\msktbird.jar
      Expected File not Present
      File: c:\program files\mcafee\msk\oemcfg.xml
      Expected File not Present
      File: c:\program files\mcafee\msk\substLI.inf
      Expected File not Present
      File: c:\program files\mcafee\msk\1033\instLD.inf
      Expected File not Present
      File: c:\program files\mcafee\msk\mskres.dll
      Expected File not Present
      File: c:\program files\mcafee\msk\1033\subst.inf
      ProcessOK
      Service1 service(s) incorrect
      Expected Service State Incorrect
      Expected : running
      Existing : stopped
      Service: MSK80Service "C:\Program Files\Common Files\Mcafee\McSvcHost\McSvHost.exe" /McCoreSvc
      COM5 component(s) incorrect
      Expected COM Component File Missing
      Component Name: McAfee Phishing Filter {27B4851A-3207-45A2-B947-BE8AFE6163AB} c:\program files\mcafee\msk\mskapbho.dll
      Expected COM Component File Missing
      Component Name: MskProtection Class {516A0FE6-CA82-49F9-97EF-B5091F4B2E5A} c:\program files\mcafee\msk\mskmisp.dll
      Expected COM Component File Missing
      Component Name: MskPlugin {C438913D-25B3-48cf-9310-9422CBCB19AB} c:\program files\mcafee\msk\mskpxplg.dll
      Expected COM Component File Missing
      Component Name: MSK OEMConfig {E0EA5F46-A285-4ebd-9AA9-0CD334F5A9C5} c:\program files\mcafee\msk\mskset.dll
      Expected COM Component File Missing
      Component Name: McSvcSubsystem Class {B970338F-FDF9-45A2-B3F5-586C61BF5C1D} c:\program files\mcafee\msk\msksrvr.dll
      Top IssuesOK
      SYSTEMOK

      Product Name:McAfee Online Backup powered by Mozy
      Product Version:2.5.118.0
      Language:en
      Partner:McAfee
      Health Check Details
      RegistryOK
      FileOK
      ProcessOK
      ServiceOK
      COMOK
      Top IssuesOK
      SYSTEMOK

        • 1. Re: Mcafee installs faulty
          Dinz

          Hi,

          Could you please let me know what is the message displayed in your security center  :

          “Am I protected YES” or “Your Computeris secure” either one of these to find out the version installed.

          Also let me know the operating system of the computer
          How is the computer connected to internet   ?  (dsl/cable/wireless)
          Did we have any other security software in the computer previously ?

           

          Regards,
          DineshK
          McAfee Online Comuunity Moderator

          • 2. Re: Mcafee installs faulty

            "Your Computer is secure (No Action Required)"

             

            Internet: High Speed Modem (AT&T)

             

            Did we have any other security software in the computer previously: As far as I can remember, no. Certainly not within a few years before the current download. This dinosaur is pushing upwards of 6 years and to the best of my knowlege, McAfee has been the only antivirus we've ever used.

            • 3. Re: Mcafee installs faulty
              Dinz

              Hi Alkuna,
              May I know whether we receive any error while security center updates ?
              Did we perform a system restore after having Mcafee installed in the machine ?

              Regards,
              Dinesh K
              McAfee Online Community Moderator

              • 4. Re: Mcafee installs faulty

                May I know whether we receive any error while security  center updates ?

                It would give me the error message "McAfee has experienced an internal error and needs to close, if you have not saved recently you may lose your progress"

                 

                Did we perform a system restore after having Mcafee  installed in the machine ?

                Hmm no I didn't.

                 

                Oh great. I checked on the program and found that it had completely uninstalled itself from my computer. I just went and re-downloaded it, re-installed it, and rebooted (for the millionth time). The program is now working perfectly and virtual technician finds nothing wrong. I just checked on updating it, and now it's updating perfectly. All errors have vanished without a trace.

                 

                *sigh*

                 

                Now that someone professional is looking into the problem the problem vanishes. I guess that means the problem is resolved, even though we have no idea why it was acting up in the first place.

                 

                Well thank you Dinesh for trying to help me.

                 

                 

                Message was edited by: Alkuna on 7/17/10 11:10:38 PM CDT
                • 5. Re: Mcafee installs faulty

                  Thank You for taking the time to document your issue.

                  I just went through the same process which required reinstallation of the McAfee Internet Security Suite.

                  I have 260+ days left in my subscription.

                  When I click on "Verify Subscription" it is successfully verified.

                  However, the realtime scanner would not stay turned ON.

                  If a person was not paying close attention, they might easily find their computer not protected.

                  I sell and perform PC cleanup services and have seen 4 Machines in the last 2 weeks with very similar symptoms.

                  The 4 machines exhibited varying degrees of neglect being home user based (from non-managed environments).

                   

                  However, I use several other tools to provide a better PROTECTED platform (some on a regular basis, others once in a while) which include:

                   

                  Secunia PSI - Vulnerability Scanner for software other than Microsofts O/S and AntiVirus Products.

                  WinPatrol - Useful Control Panel for those who know how to use it properly

                  MalwareBytes - A good backup, since no antivirus provides 100% protection, and seems to work well with McAfee

                  ShieldsUp - Internet Vulnerability Scanner to test access to Service Ports

                   

                  McAfee Default Settings can be improved...

                   

                  Anyways, the McAfee install seems to have finally settled down, got its updates and has stayed ON for the past hour now.

                  Maybe I'm good to go...

                   

                  Until Next Time!