4 Replies Latest reply on Jul 26, 2010 7:16 AM by exbrit

    mcshield 99 percent CPU

      I have been running a software program for several years without any problems.  After I upgraded to the latest version of the program, McAfee created the following problem:  As soon as I start running the software program, McAfee mcshield takes 99 percent of the CPU and locks up the PC for about 10 minutes.  During this time, and I cannot do anything on the PC.  Then mcshield goes back down to zero percent CPU usage, and things return to normal.

       

      If I disable McAfee real time scanning BEFORE I run the program, mcshield does NOT take any CPU time, and the software program runs without any problems.

       

      I added the program to my list of Trusted items, but that did not solve the problem.

       

      How do I get mcshield NOT to scan the program when I run it?

       

        • 1. Re: mcshield 99 percent CPU
          Dinz

          Hello mkm,

          Could you please provide the following information ;so that we could investigate on this issue

          What is the operating system of the computer ?
          How old is the computer ?
          The name of the software which we are running ?

           

          Please get back with the above details , we are happy to get this resolved for you.

          Thanks,
          Dinesh K
          McAfee Online Community Moderator

          • 2. Re: mcshield 99 percent CPU

            I have the same problem on a laptop ,2ghz intel atom , 1gb ram ,windows xp home edition

            • 3. Re: mcshield 99 percent CPU

               

              This is what I learned from contacting McAfee:  McAfee's real-time scanning detected what it thought was a virus in the software, and spent about 10 minutes processing the software.  McAfee thought that there was a virus in the software because of the way the software was programmed.  The software is okay; it's virus-free.  My work-around solution is to disable McAfee real-time scanning before I run the software, and re-activate real-time scanning after I finish running the software.  My system configuration is similar to Mayne's: Compaq Presario desktop PC, AMD 64 bit processor, Windows XP, 1GB RAM.

              • 4. Re: mcshield 99 percent CPU
                exbrit

                Unless Dinesh has some more ideas I suggest if this continues contact Technical Support Chat as the latest update should have dealt with some of the issues, especially where laptops/netbooks are concerned.

                 

                 


                 

                 

                Message was edited by: Ex_Brit on 26/07/10 8:16:32 EDT AM