I would recommend you uninstall the software via Add/Remove programs and reboot. Go to useful links at the top of this page and run the MCPR removal tool to remove any traces of the software that Add/Remove fails to completly remove and reboot again. Then go toy your online McAfee account and download and install your software.
Let us know how this works for you.
Uninstalled and used MCPR but now when I try to install software computer crashes with
This Stop error, which can be caused by either software or hardware, indicates that a kernel-mode process or driver attempted to access a memory location it did not have permission to access or a memory location that exists at a kernel interrupt request level (IRQL) that was too high. A kernel-mode process can only access other processes that have an IRQL that’s equal to or lower than its own.
This Stop message indicates that a kernel-mode process or driver attempted to access a memory address to which it did not have permission to access. The most common cause of this error is an incorrect or corrupted pointer that references an incorrect location in memory. A pointer is a variable used by a program to refer to a block of memory. If the variable has an incorrect value in it, the program tries to access memory that it should not. When this occurs in a user-mode application, it generates an access violation. When it occurs in kernel mode, it generates a STOP 0x0000000A message.
It would be great if you could provide us with some information on this error and about your machine.
- What is the make of the computer.. ( Dell/HP/Acer..etc..)
- The operating system and version details
- Installed RAM Size
- Any recent other changes to the system Installed Anti-virus Suite other than McAfee if any.
In addition to this if it’s ok with you could you please perform some of the below indicated steps? This mustnarrow down the reason for this Crash .
- · Ideally when a Machine executes a Blue screen it there will be a one line error code ( which is an ACPI-related error) . I would need you to capture the exact error message and post it in your response.
- · Perform a Clean boot and test if the issue occurs.. ( see step 2)
- · If on clean boot issue does not occur... ( Follow step 3)
- · If issue still persists Capture event logs ( follow Step 4 )
To help troubleshoot error messages and other issues, you can start Windows 7 by using a minimal set of drivers and startup programs. This kind of startup is known as a "clean boot." A clean boot helps eliminate software conflicts
a. Log on to the computer by using an account that has administrator rights.
b. Click Start and type msconfig.exe in the Start Search box, and then press ENTER to start the System Configuration Utility.
If you are prompted for an administrator password or for confirmation, type your password, or click Continue.
c. On the General tab, click Selective Startup, and then click to clear the Load startup items check box.
d. On the Services tab, click to select the Hide all Microsoft services check box, and then click Disable all.
Note Following this step lets Microsoft services continue to run. These services include Networking, Plug and Play, Event Logging, Error Reporting, and other services. If you disable these services, you may permanently delete all restore points. Do not do this if you want to use the System Restore utility together with existing restore points.Also keep in mind that this may affect the functionlity of the anti-virus application hence exercise caution when access internet,email or other storage media.
Enable all McAfee services
a. Follow steps 2a and 2b to start the System Configuration utility.
b. Click the Services tab
c. Click to select all of the check boxes in the Service list which is related to McAfee.
d. Click OK, and then click Restart.
Capturing event logs:
The Event Log Service records application, security, and system events. With the event logs in Event Viewer, you can obtain information about your hardware, software, and system components, and monitor security events on a local or remote computer. Event logs can help you identify and diagnose the source of current system problems, or help you predict potential system problems.
VEW - Vino's Event Viewer
We're really only interested in the ERROR type entries.
Please download VEW.exe... by Vino Rosso. Save it to your desktop.
1. Double click on VEW.exe to start the program. If you recieve an "Open File" security warning, press Run.
Vista users, right-click on VEW.exe and select "Run as Administrator." If UAC prompts... accept it.
2. In the "Select log to query" section check:
3. In the "Select type to list" section check:
4. In the "Number or dates of events" section check either:
o Number of events... then enter any number from 1 thru 20 in the entry box.
o Date of events... then enter the From and To dates you want. (Note... date format: dd mm yyyy)
5. Press the Run button.
When the process completes, it only takes a few seconds...
6. Notepad will open with a report file named: VEW.txt... located on %SystemDrive%\VEW.txt ... usually C:\VEW.txt.
7. Please copy and paste the contents of the VEW.txt file, in your next reply.
Followed step 2 and now windows won't even restart. Just keeps looping with startup repair.
At least it was working before.
Done a complete system restore.
could try performing a full startup repair?
The step we tried was to load the machine with only MS items ( process called Clean boot)
saw that you have done a system restore.Is the machine stable now?
Everything seemed fine until I downloaded security center and tried to run it. got the IRQC bit agin as it crashed.
Have a 30day trial version on computer and it seems to be working so how do I upgrade it to the purchased version that I paid for until February 2011?
i think I got confused now... currently is the McAfee installed without issues or are you still seeing the crash?