Skip navigation
McAfee Secure sites help keep you safe from identity theft, credit card fraud, spyware, spam, viruses and online scams
2627 Views 1 Reply Latest reply: Jul 2, 2010 3:00 AM by tonyb99 RSS
thomas.bugl Newcomer 2 posts since
Jul 1, 2010
Currently Being Moderated

Jul 1, 2010 8:49 AM

McAfee Outlook Addin with Error



Last week I deployed Virus Scan Enterprise 8.7 and the McAfee Agent 4.5 to my Clients using a Clienttask of epo.

Before the Deployment Virus Scan Enterprise 8.5 and the Agent in the version 3.6 has been installed.


Now the clients have an error message because the outlook add in is installed twice.

I think that the Addin was installed once more by the new deployment.


Is there any possibility to remove on add in on the clients?



Thank you for your help


best regards


  • tonyb99 Champion 3,844 posts since
    Apr 10, 2006
    Currently Being Moderated
    1. Jul 2, 2010 3:09 AM (in response to thomas.bugl)
    Re: McAfee Outlook Addin with Error

    you can remove the extend.dat from the users profile if the user is not in outlook to clear the outlook addons (rebuilds when they open it)

    you can manually remove both outlook scan addons and then add 1 back from the menu system in outlook, takes about 20 seconds

    you can use installation designer to remove the outlook addon from VSE before you place the package on the epo server (assuming you dont want it)

    you can set some switches that remove the outlook addon from the package as its installed on your deployment task (assuming you dont want it)


    Ive just sent out 6000 of these deployments and I think I only got about 15 instances of this, I have read somewhere it only happens if you have 2 sessions of outlook open during the install.



    Have a look at this thread for some ideas on removal



    Message was edited by: tonyb99 on 02/07/10 09:09:28 IST

    McAfee Maniac (Volunteer Moderator)
    x1 4.5.4 ePolicy Orchestrator Server (Build 1082)
    x1 5.0.1 ePolicy Orchestrator Server (Build 228)
    x1 4.6.3 ePolicy Orchestrator Server (Build 197)
    x1 4.6.6 ePolicy Orchestrator Server (Build 176)
    Mcafee Agent
    Groupshield 7.0
    VSE & x 20000
    DLP Endpoint 9.2.1
    HIPS 8
    EMM 10.2
    x70 Sophos 10.2 Endpoint Security & Control

More Like This

  • Retrieving data ...

Bookmarked By (0)


  • Correct Answers - 5 points
  • Helpful Answers - 3 points