You have mentioned that the internet security is now installed . May I know did we use a cd to install the programs ?
McAfee Online Community Moderator
I have bought a CD copy, and installed it from that, but I have since uninstalled this and reinstalled from the website.
Now what I need to know is how to extend my subscription for a year, as it's pretty much useless if I can't do that. I want to be able to do this without purchasing anything, as I don't want to pay twice if possible.
I am going to try sending proof of purchase to McAfee as Tech Support suggested, since I can't think of any other ideas.
If they don't accept this and extend my subscription I will have to look elsewhere for Internet Security software.
You mentioned you have contacted tech support....have you also contacted customer support to find out what they require?
Thanks for the help. I'll wait to see if my letter to McAfee does any good, and if not I'll try customer support.
I got a call from McAfee today, saying they had received my proof of purchase, and extended my subscription by 12 months. I went to the website and tried to install the update, but got a 12152 error. I tried to contact support but they were too busy.
I uninstalled McAfee and then reinstalled it from the CD, and it's now working fine, with the correct expiry date (July 2011).
Maybe the subscription didn't update properly the first time I tried it because the previous subscription hadn't expired.