2 Replies Latest reply on Apr 22, 2011 4:41 AM by stuart_avery

    Problems Installing HDLP in ePO 4.5

      Hi guys,

      I'm trying to install the DLP 9 in ePO server by following the instructions in the manual, but when I click on Policy DLP or DLP Monitor options it asks to install the Management Tools DLP ever.

      Following the manual, I created domain user in the database, I installed WCF and nothing. It does not work.

      Can anyone help me please?
      If you need further information, please ask.

      Thank you.

        • 1. Re: Problems Installing HDLP in ePO 4.5

          Yes - that's correct!

           

          Follow the install guide instructions. Install DLPWCF - test connectivity. Check in HDLP 9.0 extension - when you browse to data protection -> DLP Policy or Manager - you will see DLP tool exe file asking your permission to run. DLP tool installs locally to each computer you want to access DLP Policy or Monitor window. That's by design!

           

          Good luck!

           

          - Amiya Bisoi

          • 2. Re: Problems Installing HDLP in ePO 4.5
            stuart_avery

            I struggled with the issue of being prompted for the Active X installation repeatedly.  The issue ended up being that the I was launching the ePO Console session from within a 64-bit version of Internet Explorer.  Once I switched to the 32-bit version of the browser, everything worked as expected.  I hope this helps.