Just to add I have fixed my out of date DAT
Please let me know what is the Browser you use and its version ?
Also clarify whether the system has suffered any malware infections in the past ?
How old is the computer ?
Try scanning in safe mode and do let me the outcome ?
Moving thread to virus san 14 - 2010
McAfee Online Community Moderator
I have IE8, Firefox 3.6.6 and Google Chrome installed on my laptop.
My laptop hasn't ever had any malware problems in the past. I've used and kept my McAfee updated for years now.
The laptop is about 3 years old.
In safe mode I have the same problems.
If I run a quick scan then it can do that 100% but if I do a full scan it stops now at 42%, not the 38% I had before but its the same file it stops on:
I did speak with a Customer Service technican online earlier who said it was a corrupt file that was the problem but when i'm running a windows search it cannot find this file and if I do a scandisk it also doesn't find it ?
I am also having this problem where my whole computer crashes at 38%... what to do?
Can you post the details of your computer like the previous customer has?
and details of file it sticks at. Some very large compressed files might jam the scan up.
I have google chrome, had no virus's or anything as my computer is just under a year old. this problem has just started and i will check what it says next time. Thanks