Last Saturday, I went to bed and everything was running smoothly on my computer right as I shut it down. The computer shut down properly, no problems there. Sunday morning, I booted up my computer (Windows 7 32-bit home edition) normally, and after about five minutes, I received an error from McAfee saying "Your computer is at risk. Your software is Deactivated." I am given two options: Buy [new subscription] or Reactivate [with existing subscription]. When I click "Reactivate" I am prompted to log on to my account. I log in, but then receive an error saying the page that I requested cannot be found (which actually leads me to believe that the problem could be on McAfee's end). Here is my long (and still continuing) support process:
- Uninstall McAfee (using Programs and Features under control panel)
- Run the clean up tool (MCPR.exe)
- Download McAfee from my account (5 licenses in use, 1 available)
- Install McAfee
Lo and behold, I still receive the error. I contacted support who walked me through this process (multiple times) and have still had no success. I am awaiting a call back from Tier II Support (supposedly some time tomorrow), but I am getting highly frustrated, especially since I have had McAfee installed for over a year and renewed my subscription successfully. One thing to note, I did change my computer name about 26 days prior to this problem, but have since reinstalled McAfee AntiVirus Plus under a new computer name as instructed by support personell.
Unless you have some different idea, I will not reinstall McAfee from scratch again. I have done this five or six times (at least) and it has been unsuccessful each time. Also, I am currently running the Stinger Virus Scan provided free by McAfee to make sure nothing is interfering with the software, though I would find that strange since it went from working to not working (and so far not recoverable) literally overnight. I am being completely honest when I say that I listen to McAfee site advisor and don't visit sketchy websites, I do not illegally download software, videos, or music, and run regular virus scans. As a matter of fact, I ran a weekly full virus scan 36 hours before the problem began.
Any assistance is greatly appreciated. Also, reply if you have experienced this same or a highly similar problem. I'm very curious to know if this is an isolated incident or not.
- HP Pavilion Notebook (two years old, but hard drive is one year old)
- Windows 7 Home Premium 32-bit
- Intel Centrino Dual Core Processor (2.4 GHz)
- 3 GB of RAM
P.S. I'm not here to rip McAfee. I'm a loyal user who has been using McAfee products without any difficulties (that couldn't be solved in ten minutes or less) since 2003 and would like to continue using their products.
Message was edited by: soonertiger2012 on 6/28/10 7:56:54 PM CDT