1 2 3 Previous Next 24 Replies Latest reply on Jun 24, 2011 4:13 PM by Peacekeeper

    DMSetup-serial.exe small blank window

      Hello,
      I have a problem with the DMSetup-serial.exe.
      When I start it, there  is only a tiny blank window with ok and cancel button. When I press ok button it seems to do somethin and same window appear again.
      I have found Thread about problems with installation on Windows 7. I've used MVT and MPCR, re-regiter some 2 win files. I've got McAfee installed before but I've wanted to reinstall it.

      Now I can't do this. :/

      My specs : Windows 7 x64 home premium (up-to-date), IE8, Google Chrome and Firefox installed.

      My Product: McAfee Totall Protection

        • 1. Re: DMSetup-serial.exe small blank window
          Dinz

          Hi Razor007,

          Could you please open your interent explorer , click help – click About Interent explorer and let me know the following details;

          IE version -
          Cipher strength –

          Also check if the computer is uptodate with windows update.

           

          Regards,
          DineshK
          McAfee Online Comuunity Moderator

          • 2. Re: DMSetup-serial.exe small blank window

            Thanks for reply,

            My IE8 info page says that both in x32 and x64 version I've got:

             

            IE version - 8.0.7600.16385
            Cipher strength – 256 bits

             

            I've checked also that my computer is for sure uptodate with Windows Update.

            • 3. Re: DMSetup-serial.exe small blank window
              Dinz

              Hi Razor007,

              Please try the following steps and update me on the status .

              Open Internet explorer – click tools – click Internet options
              Click the tab advanced and click Reset.
              Run the mcafee removal tool from
              here(this will remove any existing traces of mcafee products)

              Restart the computer and start tapping the F8 key ,
              From the advanced boot options select safe mode with networking ;

              Try reinstalling the products and let me know if any issues still.

               

              Regards,
              Dinesh K
              McAfee Online Community Moderator

              • 4. Re: DMSetup-serial.exe small blank window

                IE reset, MCPR done. Safe mode with network on. All steps succesfull but same error at the end - Blank window with 2 buttons... (Ok/Cancel) when I run DMSetup.

                 

                Screenshot attached.

                 

                 

                Message was edited by: Razor007 on 7/8/10 7:18:42 AM CDT
                • 5. Re: DMSetup-serial.exe small blank window

                  Here I attach info from log file of failed installation. Anyone know what could be wrong cause I am still not able to even run installation process ?

                   

                   

                  07/25/2010 09:06:06 PM$ -- (Error)$ [    Install.exe]$ Exception in function ModuleMgr::GetHandle at line 33

                  Message: Module validation failed

                  while attempting to load C:\Users\Michał\AppData\Local\Temp\McInstallTemp (11)\CodeRes.dll

                  07/25/2010 09:06:06 PM$ -- (Error)$ [    Install.exe]$ Null pointer exception in function TextResource::LoadFromModule

                  Failed expression: MasterInstaller::GetModuleMgr()->GetHandle(module) at line 1128

                  07/25/2010 09:06:06 PM$ -- (Error)$ [    Install.exe]$ Failed expression exception in function NavMgr::CreateXslProcessor

                  Failed expression: stylesheet.GetText(xslt) at line 879

                  07/25/2010 09:06:06 PM$ -- (Error)$ [    Install.exe]$ Failed expression exception in function NavMgr::NavMgr

                  Failed expression: CreateXslProcessor() at line 39

                  07/25/2010 09:06:06 PM$ -- (Error)$ [    Install.exe]$ Failed expression exception in function NavMgr::NavMgr

                  Failed expression: CreateXslProcessor() at line 39

                  07/25/2010 09:06:06 PM$ -- (Error)$ [    Install.exe]$ COM exception in function MasterInstaller::MasterInstaller

                  Failed expression: NavMgr::CreateInstance(&pNavMgr, this) at line 178

                  Message: Nieokreœlony b³¹d. (Error code 2147500037)

                  HRESULT: E_FAIL

                  07/25/2010 09:06:06 PM$ -- (Error)$ [    Install.exe]$

                  Caught exception in MasterInstaller constructor.

                  07/25/2010 09:06:06 PM$ -- (Error)$ [    Install.exe]$ Exception in function ModuleMgr::GetHandle at line 33

                  Message: Module validation failed

                  while attempting to load C:\Users\Michał\AppData\Local\Temp\McInstallTemp (11)\1045\L10NRes.dll

                  07/25/2010 09:06:06 PM$ -- (Error)$ [    Install.exe]$ Failed expression exception in function MasterInstaller::GetWindowCaption

                  Failed expression: FindString(id, caption, GetOEMResDllPath(), GetL10NResDllPath()) at line 1734

                  • 6. Re: DMSetup-serial.exe small blank window
                    exbrit

                    Razor007 wrote:

                     

                    ........

                    My IE8 info page says that both in x32 and x64 version I've got:

                     

                    .......

                    You must use the x86 version of IE8 as your default for now.  64-bit browsers are relatively new on the scene & aren't compatible with most websites and add-ons.

                     

                    This is just FYI in case you are using the 64-bit version.

                     

                     

                    Message was edited by: Ex_Brit on 25/07/10 3:36:35 EDT PM
                    • 7. Re: DMSetup-serial.exe small blank window

                      I've been using x86 version as default when trying to install mcafee and still without effect unfortunetlly.

                      • 8. Re: DMSetup-serial.exe small blank window
                        exbrit

                        I see, that's strange then.  Hopefully Dinesh is still subscribed to this thread as he will most likely have the solution.

                         

                        Meanwhile try running the McAfee Preinstall Tool before trying that again.

                         

                        Other than that all I can suggest is perhaps try using Firefox instead, although that shouldn't be necessary.

                         

                        The last time I saw blank install screens was with beta versions of Internet Explorer 7 or 8 ehich I trust you aren't using.

                         

                         

                        Message was edited by: Ex_Brit on 25/07/10 4:04:07 EDT PM
                        • 9. Re: DMSetup-serial.exe small blank window

                          I've been using Chrome, Firefox, IE8 x86 and x64 and effect is always the same... McAfee Preinstall Tool says that my PC is ok to install McAfee apps but this still doesn't resolve anything. What I can add is that on my second PC (Windows 7 x64 Professional) and my girlfriend's notebook (Windows 7 x64 Professional) everything is ok with the same McAfee product so maybe there is some problem with the version of my OS - Windows 7 x64 Home Premium on my notebook where my problem appears... dunno

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