1 2 Previous Next 10 Replies Latest reply on Dec 16, 2010 3:36 PM by mariosanchez Branched from an earlier discussion.

    Incorrect user's details assigned to SSO information

      While working on this, we encounter a problem with help desk logging in remotely to a machine.  It changes the user SSO information to helpdesk.


      I read an article from 2009, but I am not sure if there is an updated solution to this problem.


      This is regarding the issue that arises when Helpdesk remotes into a client’s encrypted laptop using remote assistance,

      or “help assistant”, and the user’s SSO details get changed.  Specifically, the username gets changed to “helpassistant”

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