And which EEPC version do you use? 6.0.0, 6.0.1 or 6.1.0?
Did you try to remove EEPC group from your PC, sync, then re-add it and sync again?
I am using 6.1, but I had the same issue in 6.0 and 6.0.1. Thought that 6.1 would fix it.
I did try removing the group from Group Users, waking up the agents on the laptops, re-synching, re-adding the group and waking up the agents again. Still, the same 3 users can't sign in to the laptops. I get Unknown user.
I can only get them to sign in if I explicity assign them to the computer, but I can't add my admins to every single computer. That would be an administrative nightmare.
Try two things:
1. Add required users (not groups) in Group Users tab.or try to use different group, for ex. create dedicated group EEPC_Admins end assign required users to it, and this group assign in Group Users section
if 1 fail, try
2. Use different Administrator account for Registered Server - from my test, it seems that "Administrator" account is the best one, even if you have second account with the same permission set (just one of untold stories).
Tried assigning the users directly into Group Users and woke up the agents on the computers. I did a send and collect props, etc and rebooted. Still no dice for these 3 users.
The admin users that were not showing up in EE: Users query had their primary AD group set the Domain Admins and not Domain Users.
If I switched their Primary Group to Domain Users and ran my EE / LDAP synch task, they showed up in EE:Users.
Should the primary group setting be a factor here?
Probably it have something to do with way ePO crawl AD, but it's one of McAfee mysteries.