1 2 Previous Next 19 Replies Latest reply on Sep 13, 2010 5:56 PM by peter_eepc

    Blank screen in preboot environment




      We are testing a new notebook, a Fujitsu LifeBook E780.

      I installed EEPC (our default, running on 1000+ notebooks) on this machine and encrypted the entire harddisk.


      Now, when the machine is booting the prebootloader, I see the text 'Starting McAfee Endpoint Encryption...', but when the graphical part should appear (where I enter my EEPC username and password), the screen stays blank.


      At first I thought I made a mistake, so I re-installed the entire machine. The same thing happened.


      This is a serious issue, as we were about to purchase a lot of these notebooks. If this can't proceed, we'd have to start the testing cycle all over again with another type of notebook.


      Does anyone have a clue?

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