I am a registered user of McAfee.
Op System – Windows XP Pro, SP2
Problem – cannot access internet, McAfee does not start, cannot boot in Safe Mode, could not do a System Restore to a previous – just would not do it.
1. When I booted the computer on May 10, I believe, and selected the normal McAfee update, it came back with a box that I have seen occasionally that my computer was not protected and to click on FIX in McAfee. I clicked on it and instead of opening McAfee, it ran a bit, then rebooted the computer.
2. Upon reboot, I no longer had access to internet, could not connect at all (and still cannot, either wirelessly or by cable), McAfee completely disappeared, no icon in the tray, no icon on the desktop, and no program in the Start, All Programs.
3. Note that the McAfee icon would appear in the tray during the boot process, but disappear by the end of it.
4. I tried booting the machine in Safe Mode. It would not. Even though I selected Safe Mode, it would revert to the normal boot. None of the other possibilities would work.
5. I tried doing a System Restore. Did not work. Was told to turn it off by some web site, thus lost the restore data.
5. I wanted to run McAfee from the McAfee directory, but I do not know which file to execute. I tried some, but nothing works. I cannot reinstall McAfee if I cannot connect to the internet.
6. The problem started on May 10 and I noticed that a Temp directory was created under McAfee called, qxz9F. This directory contains 87 files, including many exe and dll files that were from 2010.04.01. Where are the real files supposed to be? I tried executing several of them, to no avail.
6. I explained the problem to the McAfee technical support and he sent me an email containing the document Consumer KnowledgeBase Id TS100622. This was useless. When I click on the FreeScan link, it asks me to login. When I login, it takes me to the download area where my account is, not to some virus scan program. When I try to go anywhere else on the McAfee site, I am logged out.
7. Since then, I have found by accident, the 5958 problem that appears to cause problems similar to mine. I ran a program from AVG that created a boot disk and scanned for viruses. None found. Note that the McAfee tech support did not even mention this 5958 problem as a possible problem for me, nor does the web site mention it. I found it in the community forums by accident.
8. After reading solutions for this, I changed the svchost.exe file in the windows\system32\ directory to one from another computer that works. This did not help. I could not find a McAfee solution.
9. I am stuck with this problem. It was undoubtedly caused by the McAfee update.
Could someone please help.