6 Replies Latest reply on Jun 20, 2010 3:28 PM by Peacekeeper

    Purchased a renewal subscription, but having installation problems

      I purchased a renewal subscription and I downloaded the file just fine.  However, when I double click to install the .exe file, a problem occurs.  At first it says "Please wait while we gather information about your McAfee product".  After that, nothing happens.  If I hover over the program, it seems to repeaditidly reload.  The screen is also half white.  I will include a picture to describe my problem.  I am running Windows Vista, and have used both IE and FireFox to download the file.  I have 3 gigs of ram.  unable.jpg