Hello all McAfee community!
We have a problem with our ePO server.
Indeed, there is now way to update it since this week (after a restart)
There are no error message in the ePO interface but in the server.log there is this error :
|E||#216||DAL||COM Error :80004005 in CConxIndex::CConxIndex|
|E||#216||DAL||DAL Meaning = Unspecified error|
|E||#216||DAL||Source = Microsoft OLE DB Provider for SQL Server|
|E||#216||DAL||Description = [DBNETLIB][ConnectionOpen (Connect()).]SQL Server does not exist or access denied.|
|E||#216||DAL||CConxIndex::CConxIndex - giving up retrying connection.|
|E||#216||ServLite||FindServerInfo error -1|
|E||#216||EPOServer||Initialize Licensing Failed|
|E||#216||mod_epo||Failed to start naimserv module|
|E||#216||mod_epo||Initialize epo handler failed|
And in the EpoApSvr.log there is another :
|I||#3160||usermgr||Current user: SYSTEM|
|E||#3160||DAL||COM Error :80004005 in CConxIndex::CConxIndex|
|E||#3160||DAL||DAL Meaning = Unspecified error|
|E||#3160||DAL||Source = Microsoft OLE DB Provider for SQL Server|
|E||#3160||DAL||Description = [DBNETLIB][ConnectionOpen (Connect()).]SQL Server does not exist or access denied|
We have found that the McAfee KB51620 says that we have to reconfigure the network port of the database access.
But in the SQL Server Configuration Manager, we have no trace of the ePO database.
Is there any way to correct this?
Note : we have other databases on this server.
Solved by KB53935 (check registry key for port communications)