7 Replies Latest reply on Jun 18, 2010 1:13 PM by Peter M

    Never ending problems continue

      Hi,

      A number of people have helped me on these forums before and may remember some of my many problems since recieving my new computer with Mcafee installed.Athough i have had the computer over 6 months now,I am still having problems.The Major problems starting with the April update.A while back i asked about a 10. address that came back to IANA.org Black hole that i could not block.I never recieved an explanation that i thought made sense,but i figured to leave those answers to someone who probabley knows alot more than myself.After That Mcafee said i was protected and Windows said you are not protected.I was told that "sometimes windows takes a while to catch up" Again i Knew that i never saw My Windows Action center with everything off after logging on,while Mcafee says i an fully protected.Now the problems.As you can see here something is not right.

      Capture 1.PNGI should add that i have internet access.

      Also a problem here with Mcafee system gaurds?

       

      prob rep.PNG

      This is very frustrateing to constantly have on going problems with Mcafee.Over the last few months I have lost track of all the problems,uninstall and reinstalls and many other things i have encountered.This is a fairly new system & I am very cautious about the sites i visit.As a matter of fact i don`t even spend more then a half hour a day on line most of the time.To make matters worse i just went through the Site advisor problems.I often read site advisor reviews and scores.Now there are no reviews for the site advisor sites(which i am sure Mcafee is aware of) Can anyone please help me to fix this once and for all.I have been through everything.Including tech support,reinstalls,MVT,the forums,ect.I can`t understand why this is like splitting atoms.                                             Any help would be greatly appreciated

                                                                                                                                                                                                                                       Jack

       

       

      Message was edited by: newjack on 6/15/10 6:49:45 PM EDT
        • 1. Re: Never ending problems continue

          Any one??Along with the above i also have a question about this item.221.195.73.86 was traced by me to a China network.As i am having dns problems according to the above image.Can anyone tell me about what this image means and who am i to report this to?This is ot my server.

           

          pic.PNG

           

           

          Message was edited by: newjack on 6/16/10 5:09:34 PM EDT
          • 2. Re: Never ending problems continue

            Any advice would be great.I can`t even think about going through tech support again.There is no possible way they would even understand what i am talking about.As this has been an ongoing problem from the very start.A while back i had a problem with a 10. # that my provider said was not in there data base after Mcafee said it was my provider.Now i have these other problems.My connection is working but, does anyone know what this message is and why my dns is haven problems.

                                                                                                                                                       Thanks Jack

            • 3. Re: Never ending problems continue
              Peter M

              You'll be upgrading to the 2010 product soon enough so Systemguards will be a thing of the past, however if Windows wants to report something to Microsoft (who in some cases would then forward it to McAfee possibly) then I see no harm in that.   Things fail for whatever reason and Windows sends error reports, that is good.

               

              That last image you posted, is that from Incoming Events?  I'm having to go from memory because none of my machines has 2009 left onboard.  If so you can safely ignore that as those are all failed attempts at getting past your firewall and are there for your information only.

               

               

              Message was edited by: Ex_Brit on 17/06/10 5:44:07 EDT PM
              • 4. Re: Never ending problems continue

                Hey ex-brit,

                             First thanks for responding.Yes that is correct the last image is from 2009 inbound.I was wondering because that is not my isp & it said you may want to consider reporting.Also i was more concerned with the dns in the 1st image.I doubt you remember because you answer so many questions.But a few months back if you recall i had problem with a 10.# that came back as IANA-Blackhole 1 server?That is a whole  differant problem & never really recieved a concrete answer for from my provider or Mcafee. Would you know of a quick fix for this.I am not to sure how much of a problem this is.                                                             Thanks for your time,

                                                                                                                            Jack

                • 5. Re: Never ending problems continue
                  Peter M

                  That Windows Error Reporting/Network issue, whether or not connected with McAfee, would be best dealt with on a Windows troubleshooting forum I imagine.

                   

                  If you are concerned about what's going on in your machine download Hijackthis and post its log on one of the following forums

                   

                  DOWNLOAD HIJACKTHIS

                   

                   

                  Do not post Hijackthis logs here, we can't help with  those!

                   

                   

                  Post the logs at a specialist Forum:

                   

                   

                  AUMHA FORUM

                   

                   

                  BLEEPING COMPUTER FORUM

                   

                   

                  MAJOR GEEKS FORUM

                   

                   

                  MALWAREBYTES FORUM

                   

                   

                  MALWARE REMOVAL FORUM

                   

                   

                  SPYWAREHAMMER FORUM

                   

                   

                  SPYWARE INFO FORUM

                   

                   

                  WHAT THE TECH FORUM

                   

                   

                  Be sure to read all the sticky announcements/instructions at the top of each malware forum!

                  1 of 1 people found this helpful
                  • 6. Re: Never ending problems continue

                    Ex-brit,

                            Thanks for all the suggestions.I guess i will give this a try.I am still not feeling confident enough with the safety of my computer after all of the problems i have had with Mcafee.I would be a bit more understanding if my computer was older and i was not so cafeful on the internet.I have thought of doing this though as i feel tech support has been dancing around my questions.              thanks again Jack

                    • 7. Re: Never ending problems continue
                      Peter M

                      Well I wish you good luck.