first off check the siteinfo.ini file on the epo server has the new IP in it, this should have been rebuilt after you restarted the epo services following the ip change.
do the workstations have DNS to the epo server? the following should have happened after you reset the IP:The computers with an existing agent installed will attempt to connect back to the ePO server using the following order:
- IP address
NOTE: The agent will attempt to connect to the ePO server 6 times, using the IP address - successfully connect to the server once it uses DNS. At this point the agent will download an updated SiteList.xml file and connect successfully thereafter using the new IP address.
Thaks for replay........
The siteinfo.ini is correct with new ip and new dns. The workstations resolve the server dns,but, at every contact, the agent log says: "error in communication with the epo server"
you havnt changed the agent to server port?
also check the security keys and make sure they are using the right one as master
We have had to change out ePO Server IP address several times due to subnet readdressing, Moving the VM server between HS'a and GeoLAN's
I have followed McAFee KB51529 each time with no problems
Hope this helps
Hi to all!
I discovered that the problem was in a group of ports closed in the firewall, so, the clients were updated, but the log always said that error. Once opened the ports, everything works fine.