ok.. here's my situation (with the frustration removed.. )
i have mcafee security center V9 installed on my machine. everything was working properly (about 2 months) until about a week ago (6/5/2010 update was last) when it could no longer find the internet for updates...
** so.. the installation... **
-- i have a windows 2000 professional machine
-- not running any other antivirus products
-- running IE6 (mcafee was running successfully with IE 6 until 6/5/2010)
** the details of the problem... **
-- whenever i attempt to run live update, i get the message "SecurityCenter is not able to check for updates because there is no internet connection. You must connect to the internet to download the..."
-- the internet connection is active and valid
-- all other applications can access the internet
-- all other McAfee functions work except the McAfee Virtual Technician
-- attempts to register the product, etc also give the same error message
** additional (possibly unrelated) issues **
-- attemps to run McAfee Virtual Technician start the application, then give message that Technician is corrupted and needs to be reinstalled. After download and reinstall of Technician, help page says it cannot find Virtual Technician. Attempt to manually restart Technician fails with corrupted items message (reboots were performed after install)
-- attempts to run McAfee chat say gotoassist page cannot download files to machine
** technical details **
-- no changes (no entries for that matter) in hosts file
-- no proxy active on machine (checked twice)
-- no firewall on machine (checked twice)
-- system priviledges (error under all users, but working under Administrator now)
** log files (under All Users\Application Data\McAfee\MCLOGS) **
-- mcsmttsk\McUpdate : repeated errors.. $ -- (Error)$ [ McUpdate.exe]$ RunFunction - found connection to internet not working. eConnectionStatus = 0
-- MISP\mcupdate : repeated errors... $ -- (Error)$ [ McUpdate.exe]$ The update check failed!
$ -- (Error)$ [ McUpdate.exe]$ CoInitializeSecurity failed with 'RPC_C_AUTHN_LEVEL_NONE'. Error: '0x80070057'
-- MISP\mcupdmgr : repeated errors (many), but first..
$ -- (Information)$ [ mcupdmgr.exe]$ -- Getting task handler for app id = MPF
$ -- (Error)$ [ mcupdmgr.exe]$ -- IMcApplicationInfo::GetTaskHandler ailed - HR = 0x80004001; lresult = 100663346
(there are a bunch of similar messages for other app id's in the log.. if they are relevant, let me know and ill add them, but also other stuff in this log file, too)
** attempted solutions **
-- after reading the forums, the Norton remover tool seemed to work for many, but no success here.
-- attempted hard wire connection, no difference
-- attempted turn on and off McAfee firewall just in case
-- turned on BITS service
-- research on above error messages seemed to suggest proxy issue, but none found.. attempted proxycfg.exe but got error finding winhttp5.dll
-- rebooted a couple hundred times...
-- did not change IE settings (McAfee working fine before, should not be the issue)
-- did not do uninstall/ reinstall (yet)
-- did not run Virtual Technician (could not run, technical difficulties)
** only change to machine on 6/5/2010 was to add another user to machine **
I'm guessing this is a uninstall/ reinstall candidate here, but if anybody has any last-ditch hope, or can understand the error messages and what they mean, please let me know...
ill chat with tech support tonight..