2 Replies Latest reply on Jun 13, 2010 11:31 AM by Peter M

    How do you get to use the customer service chat or email facility without a USA telephone number?

      Hello I am a new member of the community. I have joined as I have an 12152 error with my Mcafee program but I cannot begin to get some help from Customer Services 'chat' or 'email' as their program refuses me entry because it cannot recognise a UK telephone number!!  It will not let me chat or send an email even if I  leave the particular field blank. How can the bright boys at McAfee design a help system that only works if you have a USA telephone number. Don't they know that there is a great big world outside the USA? Before you ask, yes, I did select UK as the country where I am based.

       

      Does anyone know how I can email McAfee direct without going through their Customer Services?