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It's possible it's corrupted somehow and when you upgraded remants were carried forward to Windows 7. When you reinstalled McAfee did you completely uninstall the old product and run the MCPR removal tool (see Useful Links above)?
If not, I recommend you try that.
It's also important that Windows 7 is totally up to date, especially with anything to do with Internet Explorer because SecurityCenter relies on it.
Could you please let me know the following details ;
What is the operating system we use ? (Win xp/vista/7)
What is the version of NVIDIA Display Driver software installed in the computer ?
McAfee Online Community Moderator
I have Windows 7 32 bit, and NVIDIA should be the most recent i would guess.
Also... I contacted tech support through online chat. They took remote assistance of my desktop and my problems ceased. However, today, I am getting the problems again. I'll try running the McAfee Uninstall, I didn't know about that. I will try and see what I can get figured out in the next couple days. (Kinda a busy time for me right now)
Just completed the official uninstall of the software.. after reinstallation, all of the previously stated problems still exist.
Also, here is some detail to what VT is telling me:
Fixed: Registry entry problems detected (15)
Problem: missing files (26)
Problem: Missing/corrupt COM components (5)
Problem: Process(es) not running (1)
Problem: Services expected (1)
I hope this gives some additional details that will aid in the fixing of this problem.
Ok. Apparently the nVidia driver was not up to date. I updated it from the nVidia website and the buttons worked. Not sure that Virtual Technician will be resolved though. But we shall see how it turns out. If I continue to have problems I'll let you know.
THANKS AGAIN FOR THE HELP SO FAR!
Had the same problem. This fixes it. Assuming you are somewhat technical
- Start; Run; MSCONFIG
- Select the SERVICES tab
- Find the line for the NVIDIA driver
- deselect or disable this driver
- close MSCONFIG and reboot
- Check out McAfee, everything should be working fine.
That NVIDIA driver that's causing everyone issues is the driver to enable using the Nvidia GPU for computing operations instead of having the CPU do those. It's a new feature Nvidia is promoting and one that's not really ready for primetime. You don't need that driver at all. Your graphics, the Nvidia control panel and everything else will work just fine without it.
Interestingly I don't have that showing at all in Startup tab. This is with an Nvidia GTX295 card and driver # 257.21 on an x64 system
I meant to indicate the SERVICES tab. Sorry for the error. I've since gone back and corrected the previous message.
Recently McAfee customers using the NVIDIA GeForce go 6150 display adapter with driver version 220.127.116.1167, or the NVIDIA GeForce 7150M / nforce 630M running driver version 18.104.22.16891 are unable to save their settings in McAfee QuickClean.
This issue appears to be caused by code inside the video driver, which is still in beta. McAfee does not support beta products or software.
- Click the Windows Orb, right-click Computer, and select Manage.
- If prompted, click Continue.
- Select Device Manager.
- Expand Sound, video, and game controllers.
- Double-click your video card.
- Select the Driver tab. Your Driver Version will be displayed here. If it matches one of the driver versions listed above, McAfee recommends you contact your video card manufacturer and obtain the last officially released driver for your hardware.
McAfee Online Community Moderator