1 Reply Latest reply on Jun 8, 2010 3:49 AM by JoeBidgood

    Agent Handler in the DMZ

    nasci

      Hi All, I've installed a Agent Handler in the DMZ with all required ports open based on the McAfee Whitepaper. Client communicates fine with DMZ agent hander but when the Client tries to run the DAT update Task the agent log shows error "Updater - Error occured while downloading catalog.z". When the client connects back into the office LAN everything works fine.

       

      Thanks in advance for any suggestions.

        • 1. Re: Agent Handler in the DMZ
          JoeBidgood

          Hi...

           

          This could imply that the agent handler cannot talk to the ePO server on the agent-to-server communication port (port 80 by default.) The client requests the files from the AH, and the AH in turn requests it from the master.

           

          Can you double-check that comms are possible from AH to ePO server on that port?

           

          Regards -

           

          Joe