8 Replies Latest reply on Jun 3, 2010 1:25 PM by joyahoy

    McAfee Is Under Attack. My Computer Is At Risk

      Ok here are a list of screenshots to help make things easier to explain.

       

      McAfee.png

      Now, something is disabling systems on McAfee. I don't know what it is, this happened to my previous Desktop. I left the incident for about a few weeks then my Desktop was no longer usable. The game i'm playing during this screenshot is called Fiesta, it's legit. Website: www.outspark.com

       

      The other program i have open is Spotify, a very popular legal music streaming program. Website: www.spotify.com

       

      These are the exact same symptoms that i had with my old Desktop before it went kaboomy and started running on a really old Windows version and no programs would work.

       

      McAfee1.png

       

      When i click fix, McAfee tells me problem solved, but no. It's obviously wrong, my old desktop is the proof.

       

      Malwarebytes.png

       

      I have run several scans on what i believe is a better security program called malwarebytes.

       

      Malwarebytes1.png

       

      Here is a log that i got from scanning my computer. 0 viruses found.~

       


      I have also run several full scans on McAfee too.

       

       

      Here's the catch, i know what this virus is doing to my computer and i need help asap. The virus is manipulating McAfee, every 30 minutes or so McAfee will tell me that it's Virus Scan has been updated. BIG LIE. Really, this virus is trying to hide itself on my computer. --> Same symptoms as Desktop.

       

      What should i do? Take my laptop to the TechGuys or something?

       

      I have a backup disk but it isn't for factory settings unfortunately ._.'

       

      Help ASAP would be nice.

       

      Also, for everyones information i have not downloaded any unlegit or illegal software and i've only had this laptop for a month now. McAfee was pre-installed.

       

      program.png

       

      Ignore Fiesta, which i highlighted.

       

      Please Help Me!

        • 1. Re: McAfee Is Under Attack. My Computer Is At Risk
          Peter M

          I moved this to SecurityCenter 9 - 2009 as that is what you have.   That said, your software should have upgraded to the 2010 version by now.  Do you subscribe directly to McAfee or through your ISP?

           

          Malwarebytes whilst being an excellent anti-malware application and useful to have around is not an anti-virus application per se, so is OK to keep as a supplementary tool to an actual anti-virus such as McAfee.

           

          As it didn't find anything wrong I suspect that McAfee is reacting to some software you have installed, although what exactly is difficult for me to say.

           

          You could try contacting Technical Support Chat via Useful Links or McAfee Support at the top of this page and they could take a look at the logs to see what is causing it.

           

          You could also try this before contacting them:

           

          1.  Uninstall all McAfee programs through "Add or Remove Programs" in Windows "Control Panel".

          2.  Use the MCPR tool, see this article: How to remove supported McAfee consumer products using the McAfee Consumer Products Removal tool (MCPR.exe).  This will remove all McAfee remnants from your computer.  (You must have Windows 7,  Vista, XP or 2000 SP4 to use this tool)

          3.  Launch Windows Explorer and delete all McAfee files in "Program Files" but especially in "C:\Document and Settings\<user>\Application Data" and "C:\Document and Settings\All Users\Application Data". You have to set Windows Explorer to show all hidden files and folders (Tools > Folder Options > View tab). Just delete the McAfee folders even if they are empty in all the "Application Data" folders. Can be more than one!

          In Vista: C:\Program Files, C:\ProgramData and C:\Users\yourname\AppData\Roaming

          If you can't find these files don't worry.  It just means that MCPR has done its job.

          4.  Reboot and redownload/reinstall your McAfee products directly from your account at the McAfee web site.

          1 of 1 people found this helpful
          • 2. Re: McAfee Is Under Attack. My Computer Is At Risk
            Peter M

            Another thought...

             

            Download Hijackthis and post its log on one of the following websites so they can analyse what's going on in your machine....

             

            DOWNLOAD  HIJACKTHIS

             

             

            Do not post Hijackthis logs here,  we can't help with  those!

             

             

            Post the logs at a specialist Forum:

             

             

            AUMHA  FORUM

             

             

            BLEEPING  COMPUTER FORUM

             

             

            MAJOR GEEKS  FORUM

             

             

            MALWAREBYTES  FORUM

             

             

            MALWARE  REMOVAL FORUM

             

             

            SPYWAREHAMMER  FORUM

             

             

            SPYWARE  INFO FORUM

             

             

            WHAT  THE TECH FORUM

             

             

            Be sure to read all the sticky  announcements/instructions at the top of each malware forum!

            1 of 1 people found this helpful
            • 3. Re: McAfee Is Under Attack. My Computer Is At Risk

              Problem solved, but not in the way i wanted it to go. I wiped out my entire laptop by inserting the Windows 7 disc and re-installing apsolutely everything. This also removed all trojans/worms/etc.

               

              I run several diagnostics and found out it was a worm, i seriously don't know how it got there. My thoughts were from Fiesta, their customer service team have been denying it and i'm currently having talks with them. I am not downloading this game again until it has been completely confirmed that this is not the problem.

               

              After re-installing apsolutely everything and inserting the BT disk so i could regain internet connection, i then went onto www.mcafee.com so i could download my Total Protection 2010 again.

               

              It looks a lot different than my previous one, is this an update? Anyhow i'm glad this solved the problem and to anyway out there who also has this problem please follow the instructions given, you'll thank me later. As far as installing drivers, etc go. You should have a system on your computer which does this all for you when you connect to the internet anyway, i don't know if this only applies to Dell computers.

               

              Sorry i couldn't send the diagnostics to those sites, but it was coming to the point where i either wipe out my laptop and restart from fresh or let my laptop become destroyed like my old desktop.

               

              The following sites are the only places i have downloaded from when i got my computer from Dell: www.fiesta.outspark.com , www.spotify.com .

               

              *EXCLUDING IMPORTENT UPDATES RECOMMENDED BY MICROSOFT*

               

              I hope this helped y'all, stay safe.

              • 4. Re: McAfee Is Under Attack. My Computer Is At Risk
                Peter M

                joyahoy wrote:

                 

                Problem solved, but not in the way i wanted it to go. I wiped out my entire laptop by inserting the Windows 7 disc and re-installing apsolutely everything. This also removed all trojans/worms/etc.

                 

                I run several diagnostics and found out it was a worm, i seriously don't know how it got there. My thoughts were from Fiesta, their customer service team have been denying it and i'm currently having talks with them. I am not downloading this game again until it has been completely confirmed that this is not the problem.

                 

                After re-installing apsolutely everything and inserting the BT disk so i could regain internet connection, i then went onto www.mcafee.com so i could download my Total Protection 2010 again.

                 

                It looks a lot different than my previous one, is this an update? Anyhow i'm glad this solved the problem and to anyway out there who also has this problem please follow the instructions given, you'll thank me later. As far as installing drivers, etc go. You should have a system on your computer which does this all for you when you connect to the internet anyway, i don't know if this only applies to Dell computers.

                 

                Sorry i couldn't send the diagnostics to those sites, but it was coming to the point where i either wipe out my laptop and restart from fresh or let my laptop become destroyed like my old desktop.

                 

                The following sites are the only places i have downloaded from when i got my computer from Dell: www.fiesta.outspark.com , www.spotify.com .

                 

                *EXCLUDING IMPORTENT UPDATES RECOMMENDED BY MICROSOFT*

                 

                I hope this helped y'all, stay safe.

                 

                Well, from what you describe it seems to have been something that foiled both MalwareBytes and VirusScan, that's where the Hijackthis suggestion may have been a good idea, but you did what I probably would haver done, formatted and reinstalled.  Formatting gets rid of anything untoward.

                Because it appears to have been an infection I moved the thread yet again, this time to Malware Discussion > Home User Assistance.

                One has to be careful what one downloads but at first glance those sites seem innocent enough.

                If your taskbar icon is now shield-shaped you have the 2010 product at last.

                 

                Windows 7 includes most drivers that anyone will need except specialist ones such as if you have graphics or audio card (for example) you may need separate installations..

                 

                So is everything OK now?

                 

                Also what do you mean by the "Excluding important updates........"?

                 

                 

                Message was edited by: Ex_Brit on 03/06/10 2:46:05 EDT PM
                1 of 1 people found this helpful
                • 5. Re: McAfee Is Under Attack. My Computer Is At Risk

                  By important updates i mean the security updates that are automatically installed by Microsoft.

                   

                  For instance their action and security system.

                   

                  Also when you go to click shut down, there are sometimes critical updates.

                   

                  I think this should be put somewhere very public, i'm sure other people are suffering severely from this. It is a very serious issue.

                   

                  Yet again, still trying to get into contact with Outspark, no luck.

                  • 6. Re: McAfee Is Under Attack. My Computer Is At Risk

                    Also, a reply to what you were saying about watch out for websites you visit, i've turned cookie protection all the way up. So it blocks all 3rd party cookies, but allows 1st party cookies. So you know where it's all actually coming from.

                     

                    As far as downloading is concerned, i've only downloaded Fiesta and Spotify off of the internet.

                     

                    Websites i visit were: google/bing/mcafee/outspark/spotify/hotmail/facebook. <-- Literally

                    • 7. Re: McAfee Is Under Attack. My Computer Is At Risk

                      I also reccomend using Internet Explorer 8 instead of Firefox 3.6

                       

                      IE8 offers far more security options, i couldn't even find the cookie options on Firefox 3.6.

                       

                      Firefox is faster for a reason, less secure.

                      • 8. Re: McAfee Is Under Attack. My Computer Is At Risk
                        Peter M

                        That's great and thanks for posting what you did.