2 Replies Latest reply on Jun 1, 2010 5:45 PM by wwarren

    VSE tray icon indicates disabled mode

    mcdave

      Hi,

       

      We have some clients which shows the VSE (disabled) tray icon (shield with red cross)
      I think this occurs after an update.

       

      But the Mcshield service is indicating a Started State & the mcshiels.exe process is running.

      Also the console shows the on access scanner is enabled.

       

      When I disable the On-access Scanner and enable it again the tray icon is refreshed in enabled modus.

       

      Any Ideas what can cause this and how to solve it? This confuses our users thinking they are unprotected or infected.

       

      We are using VSE8.5i +Patch 8, ePO 4.5, Agent 4.5.0.1270.