7 Replies Latest reply on Jun 4, 2010 5:32 AM by kthomas

    Removing EEPC 6.0.1

    kink80

      I have setup a Remval task for EEPC 6.0.1 but when I run it on a particular system it fails every time. I see the following in the logs any ideas?

       

      Agent Log:

       

      2010-05-26 11:40:02 i #2156 Updater Error occurred while uninstalling EEPC.
      2010-05-26 11:40:02 I #2156 Uec Done processing progress information
      2010-05-26 11:40:02 I #2156 Uec Received ipc data from mue
      2010-05-26 11:40:02 I #2156 Uec Processing event information
      2010-05-26 11:40:02 I #2156 UpdEvents Generating update event:EventId=2412:Severity=4:ProductId=EEPC:Locale=:UpdateType=Uninstall:Updat eError=-1:NewVersion=:DateTime=
      2010-05-26 11:40:02 I #2156 UpdEvents EpoEventInf Interface: Event element created.
      2010-05-26 11:40:02 I #2156 Uec Done processing event  information
      2010-05-26 11:40:02 I #2156 Uec Received ipc data from mue
      2010-05-26 11:40:02 I #2156 Uec Processing progress information
      2010-05-26 11:40:02 i #2156 Updater Checking for software conflicts.
      2010-05-26 11:40:02 I #2156 Uec Done processing progress information
      2010-05-26 11:40:02 I #2156 Uec Received ipc data from mue
      2010-05-26 11:40:02 I #2156 Uec Processing progress information
      2010-05-26 11:40:02 i #2156 Updater Update Finished
      2010-05-26 11:40:02 I #2156 Uec Done processing progress information
      2010-05-26 11:40:02 I #2156 Uec Received ipc data from mue
      2010-05-26 11:40:02 I #2156 Uec Processing   EndUpdateDialog information
      2010-05-26 11:40:02 I #2156 Uec Done processing  EndUpdateDialog information
      2010-05-26 11:40:02 I #2156 Uec Received ipc data from mue
      2010-05-26 11:40:02 I #2156 Uec Processing event information
      2010-05-26 11:40:02 I #2156 muemsg Calling HandlePostpone with TaskID:  UpdateState: 1
      2010-05-26 11:40:02 I #2156 muemsg Calling m_pUpdateInfoCallback->HandlePostpone
      2010-05-26 11:40:02 I #2156 Updater CMcAfeeUpdate::HandlePostpone() Entered taskid: 31
      2010-05-26 11:40:02 I #2156 Updater Finished calling GetPostponeMins
      2010-05-26 11:40:02 I #2156 Updater CMcAfeeUpdate::HandlePostpone() Exit
      2010-05-26 11:40:02 I #2156 muemsg Finished Calling m_pUpdateInfoCallback->HandlePostpone
      2010-05-26 11:40:02 I #2156 muemsg Finished Calling HandlePostpone
      2010-05-26 11:40:02 I #2156 UpdEvents EpoEventInf Interface: Update event created.
      2010-05-26 11:40:02 I #2156 UpdEvents DeInitializing Event Interface
      2010-05-26 11:40:02 I #2156 UpdEvents EpoEventInf Interface: Deinitialization succeeded.
      2010-05-26 11:40:02 I #2156 muemsg Updater session finish state value =1
      2010-05-26 11:40:02 I #2156 Uec Done processing event  information
      2010-05-26 11:40:02 I #2156 Uec Terminating thread
      2010-05-26 11:40:02 I #2876 Uec Terminating ipc channel
      2010-05-26 11:40:02 I #2876 ipcchannel Aborting IPC object connection
      2010-05-26 11:40:02 I #2876 ipcchannel Closing IPC connection
      2010-05-26 11:40:02 I #992 FrmSvc User SID is S-1-5-18 and SessionID is 0
      2010-05-26 11:40:02 I #3700 Sched The task  Remove Endpoint Encryption has failed
      2010-05-26 11:40:02 I #3700 Sched The task  Remove Endpoint Encryption has failed

       

      McScript.log:

       

      2010-05-26 11:39:16 I #424 ScrptMain START [C:\Program Files\McAfee\Common Framework\McScript_InUse.exe -script C:\Documents and Settings\All Users\Application Data\McAfee\Common Framework\InstallMain.McS -id 20773 -localeid 0409 -parent FRAMEWORK -logfile C:\Documents and Settings\All Users\Application Data\McAfee\Common Framework\DB\McScript -initiator 4 -ipcid \\.\pipe\upda02876 -installdir C:\Program Files\McAfee\Common Framework -silent]
      2010-05-26 11:39:16 I #424 ScrptLpc Saving hash to registry
      2010-05-26 11:39:16 I #1372 SutDnWtch Successfully set up shutdown watch
      2010-05-26 11:39:16 I #424 MueEep Initializing MUE EEP with IPC ID = \\.\pipe\upda02876 Script ID = 20773
      2010-05-26 11:39:16 I #424 ipcchannel Connecting to IPC server
      2010-05-26 11:39:16 I #424 persite Cache file location = C:\Documents and Settings\All Users\Application Data\McAfee\Common Framework\sitecache.bin
      2010-05-26 11:39:16 I #424 persite Cabundle file location = C:\Documents and Settings\All Users\Application Data\McAfee\Common Framework\cabundle.cer
      2010-05-26 11:39:16 I #424 naInet HTTP Session initialized
      2010-05-26 11:39:16 I #424 imsite  Download to: C:\WINDOWS\TEMP\SiteStat.xml
      2010-05-26 11:39:16 I #424 imsite  Download from: (EPOTEST) SiteStat.xml
      2010-05-26 11:39:16 I #424 naInet Open URL: http://192.168.0.1:80/Software/SiteStat.xml
      2010-05-26 11:39:16 I #424 SessMgr Using repository EPOTEST for script
      2010-05-26 11:39:16 I #424 ScrptMgr Loading and parsing:  C:\Documents and Settings\All Users\Application Data\McAfee\Common Framework\InstallMain.McS
      2010-05-26 11:39:17 I #424 ScrptMgr Initializing update...
      2010-05-26 11:39:17 I #424 ScrptMgr Verifying catalog.z.
      2010-05-26 11:39:17 I #424 ScrptMgr Extracting catalog.z.
      2010-05-26 11:39:17 I #424 ScrptMgr Loading update configuration from: catalog.xml
      2010-05-26 11:39:18 I #424 ScrptMgr Verifying detect.mcs.
      2010-05-26 11:39:18 I #424 ScrptMgr Setting the working dir as C:\Documents and Settings\All Users\Application Data\McAfee\Common Framework\Current\EEPC
      2010-05-26 11:39:18 I #424 ScrptMgr Loading and parsing:  C:\Documents and Settings\All Users\Application Data\McAfee\Common Framework\Current\EEPC\detect.mcs
      2010-05-26 11:39:18 I #424 ScrptUtl Undefined variable szPointProductName, assuming the value to be %%szPointProductName%%
      2010-05-26 11:39:18 I #424 ScrptMgr Setting the working dir as C:\Documents and Settings\All Users\Application Data\McAfee\Common Framework
      2010-05-26 11:39:18 I #424 ScrptMgr Uninstalling  EEPC.
      2010-05-26 11:39:18 I #424 ScrptExe Running "<SEARCH_PATH>msiexec /x {b8116e2a-541b-4cc0-9c31-b2a024420390} /q /norestart" 
      2010-05-26 11:39:18 I #424 ScrptExe Matched searched path
      2010-05-26 11:39:18 I #424 ScrptExe Executing msiexec /x {b8116e2a-541b-4cc0-9c31-b2a024420390} /q /norestart 
      2010-05-26 11:40:02 I #424 ScrptMgr Error occurred while uninstalling EEPC.
      2010-05-26 11:40:02 I #424 MueEep Invoking events withEventId " 0" Severity " 4" Productid " EEPC" Locale " " UpdateType " Uninstall" UpdateError " -1" New Version " " Date Time " " Script Id" 20773"
      2010-05-26 11:40:02 I #424 ScrptMgr Checking for software conflicts.
      2010-05-26 11:40:02 I #424 ScrptMgr Update Finished
      2010-05-26 11:40:02 I #424 MueEep Invoking EndUpdateDialog withTitle " Update Finished" Message " Please check the update log for more details." CountdownMessage " Auto close in" CountdownValue" 10"
      2010-05-26 11:40:02 I #424 ScrptExe Attempting to run OnExit section on current script
      2010-05-26 11:40:02 I #424 ScrptExe Cleanup section OnExit not implemented in the script
      2010-05-26 11:40:02 I #424 ScrptExe Attempting to run OnExit section on current script
      2010-05-26 11:40:02 I #424 ScrptExe Cleanup section OnExit not implemented in the script
      2010-05-26 11:40:02 I #424 ScrptMain Run script return code: 0
      2010-05-26 11:40:02 I #424 ScrptMain McAfee Update Engine is exiting with return code: 0
      2010-05-26 11:40:02 I #424 naInet HTTP Session closed
      2010-05-26 11:40:02 I #424 MueEep Invoking events withEventId " 0" Severity " 0" Productid " EPOAGENT3000" Locale " 0409" UpdateType " N/A" UpdateError " 0" New Version " N/A" Date Time " N/A" Script Id" 20773"
      2010-05-26 11:40:02 I #424 MueEep Deinitializing entry execution point
      2010-05-26 11:40:02 I #424 MueEep Deinitializing container
      2010-05-26 11:40:02 I #424 ipcchannel Closing IPC connection
      2010-05-26 11:40:02 I #424 MueEep Deleting container
      2010-05-26 11:40:02 I #424 Thread Exit program

       

       

      Message was edited by: kink80 on 5/26/10 10:52:20 AM GMT-06:00
        • 1. Re: Removing EEPC 6.0.1

          Does agent report encryption to be Active or Inactive?

          Did you change and apply successfuly policy to change encryption status?

          1 of 1 people found this helpful
          • 2. Re: Removing EEPC 6.0.1
            kink80

            This is a test system and was never encrypted. The agnet reports System state as active.

            • 3. Re: Removing EEPC 6.0.1

              What EEPC policies and settings do you have applied to client system?

              You must have have them, otherwise it won't be "Active".

              1 of 1 people found this helpful
              • 4. Re: Removing EEPC 6.0.1
                kink80

                There are Product Settings and UBP Policies Enabled for this machine. Should there be no policies assigned to the machine when removing EEPC? The Product Settings policy is enabled and the encryption is set to none.

                • 5. Re: Removing EEPC 6.0.1
                  kink80

                  Removing the "Enable Policy" checkbox worked. We just made a new policy for machines that need EEPC removed and also created a corresponding tag for that policy. Thanks.

                  • 6. Re: Removing EEPC 6.0.1
                    kthomas

                    Hi All

                     

                    I have recently gained experience with the EEMac (which is in BETA) and have created draft article based on this same scenario where the policy was not disabled before attempting to uninstall from an ePO client task. Although the errors do differ, the cause and solution are the same. There is sufficient detail in this thread to allow me to document this issue and will do so and post the article number when completed.

                     

                    Thanks for providing the log errors that will assist me in creating an article to assist McAfee customers and our support engineers.

                     

                    Kevin


                    Knowledge Analyst (Global Online Services)
                    KnowledgeBase: http://mysupport.mcafee.com

                    • 7. Re: Removing EEPC 6.0.1
                      kthomas

                      Hi All

                       

                      I have created an article to cover this topic to assist others in the future find the solution with greater ease.

                       

                      This document should be published by next Monday.

                       

                      KB69039 - ERROR: Error occurred while uninstalling EEPC (recorded in McScript.log/McAfee Agent log)

                       

                      To access this article go to the McAfee ServicePortal (http://mysupport.mcafee.com) and search for KnowledgeBase article KB69039

                       

                      Kevin


                      Knowledge Analyst (Global Online Services)
                      KnowledgeBase: http://mysupport.mcafee.com

                       

                       

                      Message was edited by: kthomas on 04/06/10 05:32:43 CDT