You may want to contact Customer Service about this issue and ask for a manager or a supervisor to get involved. Maybe one of the forum moderators will flag this for someones attention.
pwaller50 if you feel that you have been incorrectly charged or they caused further problems & monetary loss please contact Customer Service by phone or online chat via the link under Useful Links at the top of this page. (Phone is the best).
Telephone Customer Service
To speak with a Customer Service representative, call 020 79490107. You may be asked for your registered email address and order number. Telephone charges may apply.
Estimated wait time: 10-30 minutes
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