Please let me know the following information about the computer, such as ;
What is the operating system we use in the computer ?
How is the computer currently connected to internet ?
Do we have any other security software in the computer ?
Do we receive any alert/ pop ups in the computer regarding any virus invasion ?
Kindkly reply back with the =above details so that we could sort out the issue.
Thanks & Regards,
McAfee Online Community Moderator