1 Reply Latest reply on May 31, 2010 3:01 AM by asabban

    AV Update Failed question

    nsgmike

      Today I received this email from one of my web gateways;

       

       

      Dear administrator,

       

      AV Engine update for 'McAfee: 5993-5400' failed. Please take a look at the errors.log.

       

      ---     Webwasher 6.8.6


      My errors log was reporting,

       

      [25/May/2010:11:23:52 -0400] Archive decoder exception '' when decompressing archives in AV Update

          

       

      Is this something I should be concerned about? Or is it something with the AV Update from you guys?

       

      Thanks!

        • 1. Re: AV Update Failed question
          asabban

          Hello,

           

          basically if you received the warning I would wait and check on the GUI later if a new version was downloaded and installed. It may happen from time to time that an AV update gets corrupted on it's way. As long as this is not a permanent error I would not pay too much attention to it.

           

          If you encounter this on a regular basis, please file a Service Request with Support to allow us to have a deeper look at the other log files as well.

           

          Best,

          Andre