You say the 'heartbeat led remain on.'
this should be flashing.
This is software driven and indicates there is a running linux kernel.
Not flashing...it has not booted correctly for whatever reason.
Power supplies are the first thing to change.
Failing that you can try the 'recovery procedure' docuemented in the KB, which may get it operational
Sorry about the confusion, but yes the heartbeat is flashing.
Will try netflash.exe recovery as soon as I can get a crossover cable, hopefully that will resolve the problem.
I'll return with results.
You should not need the crossover cable and the current models can auto sense this.
If you have link LED's at both ends, it is ready to go.
Using netflash_v2.0.1.exe and the SG565-Recover-v1.0.4_20070627.sgr file from Secure Computing download site.
Ran executable, after it successfully booted the SG565 (H/B led started flashing), it is hanging on "Assigning IP address to SG unit"
Windows 7 firewall has bee disabled, Antivirus has been disabled.
Where to next?
do you have a serial null modem rs232 cable ?
if so, you can see if the unit is somewhat operational by connecting this at 8n1 115200 to terminal software.
You should see rs232 output when holding the erase button and powering up at the same time.
Serial null modem cable? I believe I left mine on the Ark.
Local computer super store doesn't have any, but I'll have a look in the closets at the clients next time I'm there.
Just in case, where could I get the unit serviced here in New York?
I agree...I usually have to explain what this cable is
the only place I know of that repairs these units is in Brisbane Australia.
If you contact
he can assist, and is used to dealing with international customers.