at the right hand side of computer & files u will have the error messages just find out what its all about . if you have any error messages like "detection signature files is between 8-29 days old " or if you find anyother message just rply to us . also try running mcafee virtual technician available at the very top of this page under useful links , which will scan for any mcafee issues . also could u pls tell me whats the operating system(xp, vista or windows 7). also just check whether you have any other 3rd parety antivirus security program by going to start > controlpanel > add or remove programs (for vista its programs & features ) .if u hav any just remove the 3rd party security (like malware or spyware or adware or norton symantec or anyother firewall protection like zonealarm ) .
Please let me know the following details such as;
How is the computer connected to internet ?
Do we receive any anonymous pop ups in the computer (probably virus/malware infected pop ups)
If possible please post me with a screen shot of your security center, which will help us to proceed fast with this one.
McAfee Online Community Moderator
please do try running mcafee virtual technician which is available under useful links at the very top of the page . but before doing that make sure that u dont have infection in your computer . u can also try running this stinger scan frommcafee "http://download.nai.com/products/mcafee-avert/fakealertstinger.exe" just click this link and click "run" > "run"> scannow andwait till scan completes after that restart your computer .
if still you are not able to fix your problem just restart your computer in safe mode (by tapping F8 in top row of ur keyboard till u get a windows advanced boot options where u must select safe mode with networking and then press enter . login to teh computer .
try to go t start > computer ( or my computer )right click c drive andseect which will go for one hour .