1 Reply Latest reply on Jun 8, 2010 9:02 AM by overfinch_357

    Outlook (Web Access) problem

      Has anyone experienced the following problem ?

       

      3rd Party User logs into their email (outlook webversion) over the Internet.

      They authenticate OK but when the page loads, instead of the browser showing Folders in the left pane, and emails in the right hand pane, they get a split screen with the outlook logo in each side.

       

      Running Web Gateway appliance V 6.8.6 build 6257.

       

      Nothing showing in the logs to say anything being blocked.

       

      I have whitelisted email.hpcds.com so far from :

      Media Type Filter

      Generic Body Filter

      URL Category Actions

      ActiveX Controls

      Proactive Scanning

      Generic Header Filter

       

      Regards

       

      Drew

       

       

      Message was edited by: overfinch_357 on 20/05/10 07:52:09 CDT
        • 1. Re: Outlook (Web Access) problem

          I found the issue...

           

          We are using the SHARP super proxy script to balance the load.

          This seems to be one of the sites that will not tolerate requests from the same User coming from multiple IP addresses.

           

          There is a section you can add URLs to and make them go to a particular proxy (with failover)

           

           

          Cheers

           

          Drew