8 Replies Latest reply on May 21, 2010 1:34 AM by cojahn

    How to decrypt

      Hej Community,

      i want to decrypt a Notebook Volume and dont know how!

      I try to deactivate the Policy - no effect

      try to remove EEP Software - no effect (error by remove EEP Software)

       

      wich little Point do i oversight?

       

      I use EEP PC-Software 1.0.1.7

       

      Thanks 4 Help

        • 1. Re: How to decrypt

          You need to change product policy and have Encrypt setting in Encryption tab changed to "None". Wake-up agent to refresh changed policy.

          • 2. Re: How to decrypt

            What if other workstation agents synch with the server while this is set to "None"?

            • 3. Re: How to decrypt

              peter_eepc schrieb:

               

              You need to change product policy and have Encrypt setting in Encryption tab changed to "None". Wake-up agent to refresh changed policy.

              I exactly do that, but it has no Effect

              It's the Notebook where the Encryption User was crashed... thought this is the Point..

               

              @Jack:

              I've created an extra OU in the Active Directory with another Encryption Policy where i can move Objects to decrypt!

              • 4. Re: How to decrypt

                Ok. Yeah, I figured it out.  Basically, I did it where I didn't need an OU or anything.   All I did was:

                 

                1. In the System Tree, I selected a system and went to Agent / Modify Policy on a Single System.

                2. Clicked Edit Assignment for the Product Settings.

                3. Chose Break Inheritance and assign the policy and settings below.

                4. Clicked New Policy and created a policy named Decrypt based on the My Default policy.

                5. Chose NONE under Encryption / Encrypt and saved.

                6. Verified that the decrypt policy was applied rather than the my default.  I also checked the assignment in my Policy Catalog to ensure that Decrypt was only assigned to that one system and the My Default was still assigned everywhere else.

                7.  Did a Wake up agent and saw that the Volume Status changed to Decrypting after about 30 to 40 seconds.

                • 5. Re: How to decrypt

                  "Encryption User was crashed"? What do you mean by that? This is product policy, not user policy.

                  For hard encryption removal there is always EETech.

                  • 6. Re: How to decrypt

                    We've discus it in this Thread:

                    http://community.mcafee.com/message/129670#129670

                    In this Case is it the same User

                    • 7. Re: How to decrypt

                      So is this still the same case? Did you read KB article about that bug and recommendation to use EEPC 6.0.1 instead of 6.0.0?

                      • 8. Re: How to decrypt

                        Yes i read it and the User Problem is fixed, but what i mean is: Its the same Client.

                        In my opinion, the User Problem has damaged the Client Configuration of EEPC wich dont let me decrypt