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Hi this is kumar,
always mcafee will be disabled in safe mode with networking since the system boots only with the basic drivers in safe mode with networking or safe mode .thats thereason its telling like realtime scanning and the other scannings are disabled .
Inoredr to delete the temp files and cookies you can do a mcafee quick clean .
also you can go to Start > Run (or press windows r in your keyboard)> temp > delete the files and folders inside the temp window .
Go to Start > Run (or press windows r in your keyboard)> prefetch > delete the files and folders inside the temp window .
go to Start > Run (or press windows r )> %temp% > delete the files and folders inside the temp window .
going to internet explorer > at the very top you will have the menu bar where you have file edit view tools help ( if not press the key "F10 " in your keyboard )
go to tools > open " internet options " by clicking it . Then go to " General " tab and delete the temp filesand cookies and browsing history
If you have multiple security program (more than one antivirus or antimalware or anti spyware at the same time then due to conflicts between them some viruses might creep in . try to do scan with mcafee after doing mcafee quick clean .
I've done all that Kumar suggested and ran another scan and it once again found another
This continues to happen and now the files say there are several trojans - all
just open mcafee : if its mcafee 2010 go to the navigation and go to " history and logs " and try to click "threats detected " (scan information ) try to remove virus from there in the scan result .
if its 2009 try clicking " view recent events "> view log> detection log > try to remove the infection from there .
also still if you are not able to remove the infection try going to safe mode with networking and then go to start > computer(my computer ) > local disk or hard disk (os)" c "drive > right click it and initiate scan by clicking scan which will run for more than an hour .
also Just try this stinger tool once "http://download.nai.com/products/mcafee-avert/fakealertstinger.exe" click this link and then click run > run > and click scan now . This will take a long time . once this is done restart the system .
I think I have 2010; however, when I went to
to the navigation and go to " history and logs " and try to click "threats detected " (scan information ) try to remove virus from there in the scan result there was no way to remove.
I tried by going to Quarentine and trusted Items according to help but it only had a button to send to McAfee - I find no buttons or anything to remove a quarantined
I can't get McAfee to run in Safe Mode with Networking support.
I ran Stinger fake alert but can't find a log. It says number of files clean 240283
Could this trojan have affected my version of McAfee and that's why it's not able to remove but only send? And why it won't scan in safe mode with networking support?
McAfee has posted a link in dealing with this stuff. Looks like you may have tried a few suggestions here already.
Here are a few more suggestions. Try to run Malwarebytes www.malwarebytes.org and SuperAntispyware www.superantispyware.com bot of which are free. It would be advisable to download these from a clean PC and put them on a USB stick. I would suggest you rename the download and also to rename the installation folder as your infected pc may not view these as a threat by virtue of renaming them. If you can get them installed check for the newest updates and run the programs. They will quarantine and clean out what they find and hope that they find your above named exploit and get rid of it for you.
If you read the first paragraph, you'll know that I have Malewarebytes and keep it updated and run every day and it's not found anything.
Yes I read your first paragraph. All I'm saying is your pc with Malwarebytes running has probably immunized itself. That is why I am suggesting you to proceed as I posted by renaming it to something you know, so we can do a workaround to fix your issues.
Also when you clean the temp files disable system restore that is /could be where the file is popping up from. When detected did it say where it was?
Tom's suggestion can work I used it with my son in Laws PC and the url deverting malware hid from MWB and stopped updates.
I was finally able to delete the files in McAfee - no one said it could only be done in Administrator mode. However, when I ran again (and it's still running) it's found something again right away.
If I remember correctly, the path was in Firefox's cache - which is constantly cleaned out when I log off Firefox.
(BTW, it just finished and it's the same Trojan that and says in Firefox's cache).
I can't do the trouble shooting tests today probably - but will by tomorrow - is the stinger report run in safe mode also?
I don't know much about computers - so how would I rename something? I don't have access to another computer at all. If the problem is with Firefox can I just uninstall it and reinstall or use another browser? Please give baby steps for me and let me know what has to be done as an administrator as the only time I go into the administration mode is to update Malewarebytes (and it seems to be updating fine).